TY  - BOOK
AU  - Richard D. Metters 
AU  -  Kathryn H. King-Metters 
TI  - Successful Service Operations Management
SN  - 9780324224375
U1  - 658.7 
PY  - 2006///
CY  - Delhi
PB  - Cengage learning
KW  - Operations Management
ER  -