TY  - BOOK
AU  - Chauhan, Vikas 
AU  - Choudhary, Vipin
TI  - E-banking services in India: a broad-brush survey of Indian banks
PY  - 2016///
CY  - Hydrabad
PB  - IUP Publication
KW  - E-banking
KW  - Banking
KW  - India
N1  - In this era of Internet and advanced information and communication technology, it is very important for banking industry to introduce innovative electronic banking delivery channels and services. This study attempts to present a comprehensive view of the current status of e-banking in India and analyze the growth and trends of electronic channels of banking service delivery. In addition, the study does a comparative analysis of public and private sector banks. The study is mainly based on two-fold analysis: the first part analyzes online/PC banking through Diniz model of website survey, and the second part analyzes other e-banking delivery channels based on secondary data compiled from Reserve Bank of India website. The analyses revealed that e-banking is becoming massively popular in India and has led to huge competition among banks. Indian banks are showing higher growth and trends in terms of electronic banking delivery channels, and both public and private sector banks provide e-banking services competitively, but the main competition exists between the SBI Group and new private sector banks
ER  -