TY  - BOOK
AU  - Johnston, Robert
AU  - Clark,Graham
TI  - Service Operations Management : : Improving Service Delivery Service
SN  - 9788131715208
U1  - 658.5 
PY  - 2008///
CY  - Delhi
PB  - Pearson Education
KW  - Service Industry Management,
KW  - customer care
KW  - Customewr Service Management
ER  -