TY  - GEN
AU  - Maylett, Tracy; Wride, Matthew
TI  - The employee experience: how to attract talent, retain top performers, and drive results
SN  - 978-81-265-7162-8
U1  - 658.314/May/Wri 
PY  - 2017///
CY  - New Delhi
PB  - Wiley India Pvt. Ltd.
KW  - Sales,
KW  - Sales Management
N1  - Dedication and Acknowledgements

Foreword

Introduction

 

Part I Great Expectations

1 You're Digging in the Wrong Place  

2 The Expectation Gap

3 Ask Your Doctor about Expectation Alignment Dysfunction

4 An Intentional Framework

 

Part II Three Contracts

5 The Brand Contract

6 The Transactional Contract

7 The Psychological Contract

 

Part III Trust

8 Moments of Truth

9 Engagement MAGIC®

10 Building the EXtraordinary

 

Appendix Comparing the Three Contracts: Brand
N2  - Description
The Employee Experience helps organizations attract and retain top talent but also reveals the secrets for building a deeply engaged workforce. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). This is not about creating a worker's utopia, and it does not mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements. But by establishing a clear set of expectations and promises--collectively known as the Contract--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement
ER  -