TY  - BOOK
AU  - Supriya Enjmuri
TI  - Identification of service quality gaps in banking sector using SERVQUAL
U1  - PG-Ope/16-18/4442508 
PY  - 4319///1
CY  - Mumbai
PB  - IES Management College and Research Centre
KW  - Total quality management
N1  - Prof. Hirendra Soni
ER  -