TY  - GEN
AU  - Baer, Jay; Daniel Lemin
TI  - Talk triggers: the complete guide to creating customers with word of mouth
SN  - 978-0-525-53727-4
U1  - 658.812/Bae/Lem 
PY  - 2018///
CY  - New York
PB  - Portfolio Penguin
KW  - Customer Relationship
ER  -