TY - GEN AU - Gupta, S.L; Pal, Sumitra TI - Consumer behaviour: an Indian perspective: Text & cases SN - 81-7014-795-6 U1 - 658.834/Gup/Pal/8889G PY - 2001/// CY - New Delhi PB - Sultan Chand & Sons KW - Consumer behaviour N1 - Understanding Consumer Behaviour Consumer Research Market Segmentation Consumer Needs and Motivation Consumer Personality Consumer Perception The Process of Learning an Consumer Behaviour The Nature of Consumer Attitudes Models of Consumer Behaviour Group Dynamics and Consumer Reference Groups Communication, Advertising and Consumer Buying Behaviour The Family and Life Style Marketing Social Class and Consumer Behaviour Culture, Sub-Culture and Cross Culture The Process of Innovations and Diffusion of Innovation Consumer Behaviour as a Decision Process Maintaining Consumer Satisfaction Consumerism and Public Policy Issues, Organisational Buyer Behaviour Case Study–Appendices Glossary N2 - This book provides insight into the consumer behaviour with focus on Indian environment. The contents will enable the marketers to apply the concepts to real time marketing ER -