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	121.	Indispensable How To Become The Company That Your Customers Cant Live Without CALLOWAY, JOE by Calloway, Joe Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt Ltd. 2006 Availability: Items available for loan: Library Annexe (7)Collection, call number: CUSTOMER R 658.812/Cal/25145, ... Place hold Log in to add tags Add to cart (remove)
	122.	Instant repeat business : Instant success real results right now by Sugars, Bradley J Series: Instant success series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw Hill 2007 Availability: Items available for loan: Library Annexe (3)Collection, call number: 658.812/ Sug/ 25253, ... Items available for reference: Library Annexe: Not for loan (1)Collection, call number: 658.812/ Sug/ 25254. Place hold Log in to add tags Add to cart (remove)
	123.	The CRM Handbook A Business Guide To Customer Relationship Management by Dyche, Jill Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Pearson Education 2000 Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.812/DYC/11125375. Place hold Log in to add tags Add to cart (remove)
	124.	Customer Relationship Management Cunningham, Michael J. by Cunningham, Michael J Material type: Text; Format: print ; Literary form: Not fiction Publication details: United State of America Harvard Business School Press 2002 Availability: Items available for loan: Library Annexe (7)Collection, call number: 658.812/CUN/25810, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: CUSTOMER R 658.812/CUN/28094. Lists: Harvard Publiactions. Place hold Log in to add tags Add to cart (remove)
	125.	Winning and influencing customers customer relationship management by Mathur, U C Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi I K International 2011 Availability: Items available for loan: Library Annexe (7)Collection, call number: CUSTOMER R 658.812/ Mat/ 25884, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: REFERENCE 658.812/ Mat/ 25988. Place hold Log in to add tags Add to cart (remove)
	126.	Performance Driven CRM How To Make Your Customer Relationship Management BROWN, STANLEY A. by Brown, Stanley A and Gulycz, Moosha Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt Ltd. 2006 Availability: Items available for loan: Library Annexe (7)Collection, call number: 658.812/BRO/GUL/27210, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.812/BRO/GUL/27209. Place hold Log in to add tags Add to cart (remove)
	127.	Indispensable How To Become The Company That Your Customers Cant Live Without CALLOWAY, JOE by Calloway, Joe Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt Ltd. 2006 Availability: Items available for loan: Library Annexe (4)Collection, call number: 658.812/CAL/27218, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.812/CAL/27217. Place hold Log in to add tags Add to cart (remove)
	128.	Improving Customer Satisfaction Loyalty And Profit An Integrated Measurements And Management System Johnson, Michael D. by Johnson, Michael D: Gustafsson, Anders Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt Ltd. 2006 Availability: Items available for loan: Library Annexe (8)Collection, call number: 658.812/JOH/GUS/27256, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.812/JOH/GUS/27255. Place hold Log in to add tags Add to cart (remove)
	129.	Customer Relationship Management a databased approach by Kumar, V and Reinartz, Werner J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt Ltd. 2012 Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.812/KUM/11127518. Place hold Log in to add tags Add to cart (remove)
	130.	How to turn customer service into customer sales. attracting new customers training and motivating staff turning complaints into orders Bernard Katz by Katz, Bernard Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Jaico Publishing House 2002 Availability: Items available for loan: Library Annexe (4)Collection, call number: CUSTOMER R 658.812 /Kat/ 27808, ... Not available: Library Annexe: In transit (1). Place hold Log in to add tags Add to cart (remove)
	131.	Customer Relationship Management In Electronic Markets Gopalkrishnan R. Lyer and David Bejou (Editor) by Lyer, Gopalkrishnan R (Editor) Bejou, David (Editor ) Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Jaico Publishing House 2005 Availability: Items available for loan: Library Annexe (5)Collection, call number: CUSTOMER R 658.812/Lye/Bej/27812, ... Place hold Log in to add tags Add to cart (remove)
	132.	CRM In Financial Services Garikaparthi, Madhavi by Garikaparthi, Madhavi (ED) Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hyderabad The ICFAI university Press 2007 Availability: Items available for loan: Library Annexe (3)Collection, call number: 658.812/Gar/28510, ... Place hold Log in to add tags Add to cart (remove)
	133.	Customer Relationship Management text and cases Rastogi, Ekta by Rastogi, Ekta Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Excel Books 2011 Availability: Items available for loan: Library Annexe (9)Collection, call number: 658.812/RAS/11129031, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.812/RAS/11129030. Place hold Log in to add tags Add to cart (remove)
	134.	No cover image available Customer For Life how to turn that one time buyer into a lifetime customer Carl, Sewell ; Paul B. Brown by Sewell, Carl Brown, Paul B Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York Currency 2002 Availability: Not available: Library Annexe: In transit (1). Place hold Log in to add tags Add to cart (remove)
	135.	Customer relationship management: emerging concepts, tools and applications Jagdish N Sheth, Parvatiyar Atul, G Shainesh ( editors) by Sheth, Jagdish N ( Editor ) Atul, Parvatiyar ( Editor ) Shainesh, G.( Editor ) Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi McGraw Hill education ( India) company Ltd 2001 Availability: Items available for loan: Main Library (3)Collection, call number: 658.812/ Set/Par/ 29660, ... Not available: Library Annexe -2 (6th Floor): In transit (2). Place hold Log in to add tags Add to cart (remove)
	136.	No cover image available A Study on CRM Services provided by Banks in Mumbai Shah, Priyank by Shah, Priyank Edition: PG-14-51 2014-2016 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2016 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: PG-MAR/2014-2016/4441881. Log in to add tags Add to cart (remove)
	137.	No cover image available A study of various customer relationship management practices in organized retail sector Halarnkar, Akshay by Bhimjiyani, Gaurang Edition: M-14-18 2014-2016 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2016 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MMS-MAR/2014-2016/4441957. Log in to add tags Add to cart (remove)
	138.	No cover image available To study the importance of customer relationship management in Today's Competitive Healthcare Industry Shingare, Amruta by Shingare, Amruta Edition: PM-14-7 2014-2016 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2016 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: PM/2014-2016/4441968. Log in to add tags Add to cart (remove)
	139.	No cover image available CRM next access to Distributor Hele, Abhijeet by Hele, Abhijeet Edition: M-10-77 2010-2012 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2011 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: SUM-130/MMS-SYS/2010-2012/666130. Log in to add tags Add to cart (remove)
	140.	No cover image available To study customer satisfaction on key quality requirements for payroll service outsourcing Bhatt, Sandeep by Bhatt, Sandeep Edition: PG-11-65 2011-2013 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2012 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: SUM-274/PG-MAR/2011-2013/666274. Log in to add tags Add to cart (remove)
	141.	No cover image available Customer relationship management & marketing compaign Mhatre, Jui by Mhatre, Jui Edition: M-12-33 2012-2014 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2013 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: SUM-415/MMS-MAR/2012-2014/666415. Log in to add tags Add to cart (remove)
	142.	No cover image available Customer relationship management and marketing campaign Shah, Vaibhavi by Shah, Vaibhavi Edition: PG-12-106 2012-2014 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2013 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: SUM-549/PG-MAR/2012-2014/666549. Log in to add tags Add to cart (remove)
	143.	No cover image available IT enabled customer relationship management in wealth management Padwal, Abhijit by Padwal, Abhijit Edition: PG-13-89 2013-2015 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2014 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: SUM-695/PG-MAR/2013-2015/666695. Log in to add tags Add to cart (remove)
	144.	Customer relationship management by Mullick, N.H Publication details: New Delhi Oxford University Press 2016 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/Mul/34024. Lists: Recent aditions_August 2017. Place hold Log in to add tags Add to cart (remove)
	145.	ABC's of relationship selling through service by Futrell, Charles M Edition: 12 Publication details: Chennai McGraw-Hill Education (India) Private Ltd 2013 Availability: Items available for loan: Main Library (4)Collection, call number: 658.85/Fur, ... Items available for reference: Main Library: Not for loan (1)Collection, call number: 658.85/Fur. Lists: Book Alert-Janaury-2018. Place hold Log in to add tags Add to cart (remove)
	146.	No cover image available To study the relationship between anchor switches and the company's customer base at anchor electricals pvt. ltd., by Kumta, Nirmit Edition: PG-14-29 2014-2016 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2015 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Summer pro Sum-866/PG-Mar/2014-2016/666866. Log in to add tags Add to cart (remove)
	147.	No cover image available A study on customer retention by Mehta, Vatsal Edition: PG-15-90 2015-2017 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai IES's Management College and Research Centre April 2016 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Summer pro Sum-1053/PG-Mar/2015-2017/6661053. Log in to add tags Add to cart (remove)
	148.	No cover image available Antecedents of Customer Loyalty in Banking Sector: A Mediational Study by Bhat, Suhail A Darzi, Mushtaq A Parrey, Shakir H Material type: Text; Format: print ; Literary form: Not fiction In: BANDOPADHYAY, TATHAGATA VIKALPA:THE JOURNAL OF DECISION MAKERS Availability: Items available for loan: Main Library (1)Collection, call number: Vol 43, Issue 2/ 5559128JA3. Place hold Log in to add tags Add to cart (remove)
	149.	No cover image available A study to understand the importance of customer relationship management in pharmaceutical sector by Pratha Parikh Edition: PM-16-16 Material type: Text Publication details: Mumbai IES Management College and Research Centre 43191 Availability: Items available for loan: Main Library (1)Collection, call number: Project Report -Finance PM/16-18/4442552. Place hold Log in to add tags Add to cart (remove)
	150.	No cover image available Customer relationship management - A comparative study of BOI and ICICI Bank by Krupa Shah Edition: PG-17-102 Material type: Mixed materials Publication details: Mumbai ; IES Management College and Research Centre ; Apr-19 Availability: No items available. Log in to add tags Add to cart (remove)
	151.	No cover image available A study to understand the effectiveness of CRM implementation in an organisation for sales management by THORAT Abhishek Edition: M-17- 57 Material type: Mixed materials Publication details: Mumbai ; IES Management College and Research Centre ; Apr-19 Availability: No items available. Log in to add tags Add to cart (remove)
	152.	No cover image available Customer relationship management - A comparative study of BOI and ICICI Bank by Krupa Shah Edition: PG-17-102 Material type: Mixed materials Publication details: Mumbai ; IES Management College and Research Centre ; Apr-19 Availability: Items available for loan: Main Library (1)Collection, call number: Project re PG-Fin/17-19/4442662. Place hold Log in to add tags Add to cart (remove)
	153.	No cover image available A study to understand the effectiveness of CRM implementation in an organisation for sales management by THORAT Abhishek Edition: M-17- 57 Material type: Mixed materials Publication details: Mumbai ; IES Management College and Research Centre ; Apr-19 Availability: Items available for loan: Main Library (1)Collection, call number: Project re MMS-Mar/17-19/4442826. Place hold Log in to add tags Add to cart (remove)