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	121.	MANAGING QUALITY CUSTOMER SERVICE: by MARTIN WILLIAM B Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MAR / 12578. Place hold Log in to add tags Add to cart (remove)
	122.	CUSTOMER SATISFACTION: by SCOTT DRU Edition: 3 Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / SCO / 12579. Place hold Log in to add tags Add to cart (remove)
	123.	BEYOND CUSTOMER SERVICE: by GERSON RICHARD F Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2004 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GER / 12581. Place hold Log in to add tags Add to cart (remove)
	124.	CRM IN REAL TIME:EMPOWERING CUSTOMER RELATIONSHIPS by GOLDENBERG BARTON J Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI REFERENCE PRESS 2009 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GOL / 12804. Place hold Log in to add tags Add to cart (remove)
	125.	WHY CUSTOMERS DON`T DO WHAT THEY`RE SUPPOSED TO DO...AND WHAT TODO ABOUT IT: by FOURNIES FERDINAND F Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK MCGRAW-HILL 2007 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / FOU / 12805. Place hold Log in to add tags Add to cart (remove)
	126.	THE POWER OF TWO:HOW SMART COMPANIES CREATE WIN-WIN CUSTOMER-SUPPLIER PARTNERSHIPS THAT OUTPERFORM by CORDON CARLOS;VOLLMANN THOMAS E Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK PALGRAVE MACMILLAN 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / COR / 12943. Place hold Log in to add tags Add to cart (remove)
	127.	CONNECTING WITH YOUR CUSTOMERS: by HARVARD BUSINESS REVIEW Material type: Text; Format: print ; Literary form: Not fiction Publication details: "BOSTON, MASSACHUSETTS" HARVARD BUSINESS PRESS 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / HAR / 12957. Lists: Harvard Publiactions. Place hold Log in to add tags Add to cart (remove)
	128.	CUSTOMER RELATIONSHIP MANAGEMENT: by KUMAR N JINENDER;SINGH P P Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI REGAL PUBLICATIONS 2009 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / KUM / 13084. Place hold Log in to add tags Add to cart (remove)
	129.	CUSTOMER GENIUS:BECOMING A CUSTOMER-CENTRIC BUSINESS by FISK PETER Material type: Text; Format: print ; Literary form: Not fiction Publication details: UNITED KINGDOM CAPSTONE PUBLISHING (A WILEY COMPANY) 2010 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / FIS / 13267. Place hold Log in to add tags Add to cart (remove)
	130.	CUSTOMER RELATIONSHIP MANAGEMENT IN RETAIL: by GHOSE AMITABHA Material type: Text; Format: print ; Literary form: Not fiction Publication details: HYDERABAD ICFAI BOOKS 2008 Availability: Not available: Library Annexe: In transit (1). Place hold Log in to add tags Add to cart (remove)
	131.	CUSTOMER RELATIONSHIP MANAGEMENT: by BARAN ROGER J;GALKA ROBERT J;STRUNK DANIEL P Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI CENGAGE LEARNING INDIA PRIVATE LIMITED 2008 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BAR / 14051. Place hold Log in to add tags Add to cart (remove)
	132.	EFFECTIVE CUSTOMER CARE: by WELLINGTON PAT Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI KOGAN PAGE INDIA PVT LTD 2010 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / WEL / 14283. Place hold Log in to add tags Add to cart (remove)
	133.	SUCCESSFUL CUSTOMER SERVICE: by ROWSON PAULINE Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2010 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / ROW / 14285. Place hold Log in to add tags Add to cart (remove)
	134.	AFTERSALES MANAGEMENT:CREATING A SUCCESSFUL AFTERSALES STRATEGY TO REDUCE COSTS by BROCK DAVID Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI KOGAN PAGE INDIA PVT LTD 2010 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BRO / 14294. Place hold Log in to add tags Add to cart (remove)
	135.	"CRM AT THE SPEED OF LIGHT:SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGAGING YOUR CUSTOMERS" by GREENBERG PAUL Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2010 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812 / GRE / 14320. Log in to add tags Add to cart (remove)
	136.	"CRM AT THE SPEED OF LIGHT:SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGAGING YOUR CUSTOMERS" by GREENBERG PAUL Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2010 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GRE / 14321. Place hold Log in to add tags Add to cart (remove)
	137.	"CRM AT THE SPEED OF LIGHT:SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGAGING YOUR CUSTOMERS" by GREENBERG PAUL Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2010 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GRE / 14322. Place hold Log in to add tags Add to cart (remove)
	139.	"CRM AT THE SPEED OF LIGHT:SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGAGING YOUR CUSTOMERS" by GREENBERG PAUL Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2010 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GRE / 14324. Place hold Log in to add tags Add to cart (remove)
	140.	THE CRM HANDBOOK:A BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT by DYCHE JILL Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI PEARSON EDUCATION IN SOUTH ASIA 2002 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / DYC / 14601. Place hold Log in to add tags Add to cart (remove)
	141.	THE BIG BOOK OF PEOPLE SKILLS GAMES: by RICKENBACHER COLLEEN A;SCANNELL EDWARD E Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MCGRAW HILL EDUCATION PRIVATE LIMITED 2010 Availability: Items available for loan: Main Library (1)Collection, call number: 658.3124 / RIC / 14917. Place hold Log in to add tags Add to cart (remove)
	142.	No cover image available CUSTOMER RELATIONSHIP MANAGEMENT by ZIKMUND WILLIAM G ,MCLEAD RAYMOND ,GILBERT FAYE W Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI JOHN WILEY & SONS, INC 2003 Availability: Items available for loan: Library Annexe -2 (6th Floor) (1)Collection, call number: 658.812 / ZIK / 15055. Place hold Log in to add tags Add to cart (remove)
	143.	No cover image available MANAGING CUSTOMER VALUE ONE STAGE AT TIME by SOMAN, DILIP N-MARANDI, SARA Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI CAMBRIDGE UNIVERSITY PRESS INDIA 2011 Availability: Items available for loan: Main Library (2)Collection, call number: 658.812 / SOM / 15113, ... Place hold Log in to add tags Add to cart (remove)
	144.	No cover image available PERFORMANCE DRIVEN CRM by BROWN STANLEY A ,GULYCZ MOOSHA Material type: Text; Format: print ; Literary form: Not fiction Publication details: CANADA JOHN WILY AND SONS PVT LTD 2002 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BRO / 15167. Place hold Log in to add tags Add to cart (remove)
	145.	No cover image available AFTERSALES MANAGEMENT by BROCK DAVID Material type: Text; Format: print ; Literary form: Not fiction Publication details: LONDON KOGAN PAGE LIMITED 2010 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BRO / 15483. Place hold Log in to add tags Add to cart (remove)
	146.	No cover image available CUSTOMER SERVICE by TRAIN 2 SUCCESS.COM Material type: Text; Format: print ; Literary form: Not fiction Publication details: MUMBAI ZENITH GLOBAL CONSULTANTS Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 2225. Log in to add tags Add to cart (remove)
	147.	CUSTOMER CARE EXCELLENCE: HOW TO CREAT AN EFFECTIVE CUSTOMER FOCUS by COOK SARAH Edition: 6 Publication details: LONDON KOGAN PAGE LIMITED 1992 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/Coo/15829. Place hold Log in to add tags Add to cart (remove)
	148.	CREATING AND DELIVERING YOUR VALUE PROPOSITION : MANAGING CUSTOMER EXPERIANCE FOR PROFIT by BARNES CINDY AND BLAKE HELEN AND PINDER DAVID Publication details: LONDON KOGAN PAGE LIMITED 2010 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/Bar/Bla/Pin/15845. Place hold Log in to add tags Add to cart (remove)
	149.	CUSTOMER RELATIONSHIP MANAGEMENT by PEELEN E.D Publication details: NEW DELHI PEARSON EDUCATION IN SOUTH ASIA 2003 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/Pee/16065. Place hold Log in to add tags Add to cart (remove)
	150.	THE NEW SUCCESSFUL LARGE ACCOUNT MANAGEMENT by MILLER, ROBERT B HEIMAN, STEPHAN E TULEJA TAD Publication details: LONDON KOGAN PAGE LIMITED 2011 Availability: Items available for loan: Main Library (1)Collection, call number: 658.81/MIL/HEI/16199. Place hold Log in to add tags Add to cart (remove)
	151.	WHERE IS MY KETCHUP: HOW TO GIVE AND RECIVE EXCEPTIONAL CUSTOMER SERVICE by GONDA, CYRUS M Publication details: MUMBAI EMBASSY BOOK DISTRIBUTORS 2008 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/GON/KHA/16299. Place hold Log in to add tags Add to cart (remove)
	152.	CUSTOMER RELATIONSHIP MANAGEMENT (CRM) by KHAN, MOHD. ALTAF Publication details: NEW DELHI ENKAY PUBLISHING HOUSE 2011 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/KHA//16414. Place hold Log in to add tags Add to cart (remove)
	153.	SCORING POINTS : HOW TESCO IS WINNING CUSTOMER LOYALTY by HUMBY, CLIVE Publication details: LONDON KOGAN PAGE LIMITED 2006 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/HUM/HUN/16418. Place hold Log in to add tags Add to cart (remove)
	154.	CHIEF CUSTOMER OFFICER: GETTING PAST LIP SERVICE TO PASSIONATE ACTION by BLISS, JEANNE Publication details: SAN FRANCISCO JOSSEY BASS 2006 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/BLI/16454. Place hold Log in to add tags Add to cart (remove)
	155.	MANAGING CUSTOMER RELATIONSHIP : A STRATEGIC FRAMEWORK by PEPPERS, DON Publication details: ONTARIO JOHN WILEY AND SONS LTD. PUBLICATION 2011 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/ PEP/ 16908. Log in to add tags Add to cart (remove)
	156.	MANAGING GLOBAL CUSTOMER: AN INTEGRATED APPROACH by YIP, GEORGE S BINK, AUDRY J. M Publication details: OXFORD OXFORD UNIVERSITY PRESS 2007 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/YIP/BIN/ 16844. Log in to add tags Add to cart (remove)
	157.	No cover image available CUSTOMER RELATIONSHIP AND ITS DEALING IN MODERN BANKING by MS. MAEVEANNE D'SOUZA Edition: 2009-2012 MM-09-03 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: PR-819/MMM/444819. Log in to add tags Add to cart (remove)
	158.	AWARD-WINNING CUSTOMER SERVICE: 101 WAYS TO GUARANTEE GREAT PERFORMANCE by EVENSON, RENEE Publication details: NEW DELHI PHI LEARNING PRIVATE LIMITED 2011 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/ EVE/ 17265. Place hold Log in to add tags Add to cart (remove)
	159.	TELEPHONE COURTESY & CUSTOMER SERVICE: BE YOUR COMPANY'S LIFELINE TO CUSTOMERS by FINCH, LIOYD C Series: VIVA-CRISP FIFTY-MINUTE SERIES KNOW HOW RIGHT NOW Edition: 4 Publication details: NEW DELHI VIVA BOOKS 2011 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/ FIN/ 17316. Place hold Log in to add tags Add to cart (remove)
	160.	No cover image available SUPERSTAR CUSTOMER SERVICE IT'S ALL ABOUT CARE by CONLOW, RICK WATSABAUGH, DOUG Series: VIVA-CRISP FIFTY-MINUTE SERIES KNOW HOW RIGHT NOW Publication details: NEW DELHI VIVA BOOKS 2011 Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/ CON/WAT/ 17334. Place hold Log in to add tags Add to cart (remove)