IES Management College And Research Centre

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161.
CALMING UPSET CUSTOMERS STAY IN CONTROL IN ANY SITUATION by Series: VIVA-CRISP FIFTY-MINUTE SERIES KNOW HOW RIGHT NOW
Edition: 4
Publication details: NEW DELHI VIVA BOOKS 2011
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/ MOR/ 17322.

162.
CUSTOMER RELATIONSHIP MANAGEMENT by
Publication details: MUMBAI TIMES MULTIMEDIA
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 22225.

163.
THE CUSTOMER DIFFERENTIAL: THE COMPLETE GUIDE TO IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT by
Publication details: NEW DELHI BPI INDIA PVT LTD 2012
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ NYK/ 18229.

164.
WHAT TO SAY TO A PORCUPINE by
Publication details: NEW DELHI BPI INDIA PVT LTD 2012
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ GAL//18230.

165.
EXTREME TRUST: HONESTY AS A COMPETITIVE ADVANTAGE PEPPER, DON: ROGERS, MARTHA by
Publication details: NEW DELHI PORTFOLIO / PENGUIN 2012
Availability: Items available for loan: Main Library (1)Collection, call number: Ethics and 174.4/ PEP/ROG/ 18582.

166.
CREATING CUSTOMER CENTRIC CULTURES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: BOSTON HARVARD BUSINESS SCHOOL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 22243.

167.
CREATING CUSTOMER DELIGHT by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI AIMA EXCEL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/SID/CHA/59.

168.
IMPORTANCE OF CUSTOMER FOCUS TO AN ORGANISATION by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI AIMA EXCEL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/KOC/69.

169.
IT TOOLS FOR ENHANCING CRM DELEVERY SYSTEM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI AIMA EXCEL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/RAW/MAG/72.

170.
PREEMPTIVE CRM RRETAINING CUSTOMERS WHEN COMPETITION EMULATES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/ELL/SET/81.

171.
CUSTOMER RELATIONSHIP MANAGEMENT by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI ZENITH GLOBAL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/T2S/115.

172.
STRATIGIES FOR BECOMING A CUSTOMER FOCUSED ORGANISATION by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI CNBC TV 18
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/CNB/132.

173.
CUSTOMER IN THE BOARDROOM? CRAFTING CUSTOMER-BASED BUSINESS STRATEGY by
Publication details: NEW DELHI SAGE PUBLICATIONS 2012
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.4012/ BIJ/ 18843.

174.
PREEMPLINE CRM RETAINING CUSTOMER WHEN COMPETITION EMULATES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI AIMA
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/LON/SEH/192.

175.
CUSTOMER SERVICE by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI TIMES MULTIMEDIA
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/TET/207.

176.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 1 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/237.

177.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 2 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/238.

178.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 3 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/239.

179.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 4 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/240.

180.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 5 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/241.

181.
UNCOMMON SERVICE: HOW TO WIN BY PUTTING CUSTOMERS AT THE CORE OF YOUR BUSINESS by
Publication details: BOSTON HARVARD BUSINESS REVIEW PRESS 2012
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/ FRE/MOR/ 19254.

182.
EXCEEDING CUSTOMER EXPECTATIONS CD - 01 TO 05 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK RANDOM HOUSE
Availability: Items available for reference: Main Library: Not For Loan (5)Collection, call number: MARKETING 658.812/KAZ/450, ...

183.
MANAGING CHALLENGING CLIENTS BUILDING EFFECTIVE RELATIONSHIPS WITH DIFFICULT CUSTOMERS by
Publication details: GREAT BRITAIN PALGRAVE MACMILLAN 2012
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/OAD/ 19203.

184.
CUSTOMER RELATIONSHIP MANAGEMENT by
Publication details: NEW DELHI PRENTICE HALL 2006
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/ KIN/ 19021.

185.
CUSTOMER WORTHY WHY AND HOW EVERYONE IN YOUR ORGANIZATION MUST THINK LIKE A CUSTOMER HOFFMAN, MICHAEL R. by
Publication details: NEW DELHI PARAMOUNT MARKET PUBLISHING, INC. 2010
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ HOF/ 19357.

186.
THE 4A'S OF MARKETING CREATING VALUE FOR CUSTOMERS, COMPANIES AND SOCIETY SHETH, JAGDISH N. by
Publication details: NEW YORK ROUTLEDGE 2012
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.8/ SHE/SIS/ 19608.

187.
No cover image available
MANAGING CUSTOMER RELATIONS THROUGH ONLINE BANKING by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING
Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 42, NO. 9/555473JA2.

188.
No cover image available
TECHNOLOGY ENHANCING CUSTOMER RELATIONSHIP MANAGEMENT : A REVIEW by
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for loan: Main Library (1)Collection, call number: VOL.42, NO. 8/555472JA1.
Tags:

189.
CUSTOMER RELATIONSHIP MANAGEMENT URVASHI MAKKAR AND HARINDER KAUR by
Publication details: NEW DELHI TATA MCGRAW HILL 2012
Availability: Items available for loan: Library Annexe -2 (6th Floor) (2)Collection, call number: 658.812/ MAK/MAK/ 20722, ... Main Library (2)Collection, call number: CUSTOMER R 658.812/ MAK/MAK/20720, ... Items available for reference: Library Annexe -2 (6th Floor): Not For Loan (1)Collection, call number: 658.812/ MAK/MAK/20719.
Tags:

190.
UNDERSTANDING CRM GIRDHAR, SEEMA by
Publication details: NEW DELHI EXCEL BOOKS 2013
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/GIR/21801.

191.
REVITALIZING KAM PROCESS AT ABC STEEL COMPANY BHATTACHARYA, KAUSHIK by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: AHMEDABAD INDIAN INSTITUTE OF MANAGEMENT - VIKALPA JANUARY-MARCH 2014
In: Chand,Vijaya Sherry Vikalpa Vol . 39
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 39, Issue 1/ 5552361JA8.

192.
No cover image available
A SUSTAINABLE MARKETING STRATEGY BASED ON CUSTOMER SATISFACTION: THE CASE OF DONGBU INSURANCE IN SOUTH KOREA KANG, SUNHEE by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI SATYA GILANI ON BEHALF OF ASSOCIATED MANAGEMENT CONSULTANTS (P) LTD., NOVEMBER 2014
In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: VOL.44, NO. 11/5553395JA1.

193.
Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2010
Availability: Items available for loan: Library Annexe (29)Collection, call number: 658.812/DAS/11124335, ...

194.
Indispensable How To Become The Company That Your Customers Cant Live Without CALLOWAY, JOE by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India Pvt Ltd. 2006
Availability: Items available for loan: Library Annexe (7)Collection, call number: CUSTOMER R 658.812/Cal/25145, ...

195.
Instant repeat business : Instant success real results right now by Series: Instant success series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2007
Availability: Items available for loan: Library Annexe (3)Collection, call number: 658.812/ Sug/ 25253, ... Items available for reference: Library Annexe: Not for loan (1)Collection, call number: 658.812/ Sug/ 25254.

196.
The CRM Handbook A Business Guide To Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Pearson Education 2000
Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.812/DYC/11125375.

197.
Customer Relationship Management Cunningham, Michael J. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United State of America Harvard Business School Press 2002
Availability: Items available for loan: Library Annexe (7)Collection, call number: 658.812/CUN/25810, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: CUSTOMER R 658.812/CUN/28094.

198.
Winning and influencing customers customer relationship management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi I K International 2011
Availability: Items available for loan: Library Annexe (7)Collection, call number: CUSTOMER R 658.812/ Mat/ 25884, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: REFERENCE 658.812/ Mat/ 25988.

199.
Performance Driven CRM How To Make Your Customer Relationship Management BROWN, STANLEY A. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India Pvt Ltd. 2006
Availability: Items available for loan: Library Annexe (7)Collection, call number: 658.812/BRO/GUL/27210, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.812/BRO/GUL/27209.

200.
Indispensable How To Become The Company That Your Customers Cant Live Without CALLOWAY, JOE by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India Pvt Ltd. 2006
Availability: Items available for loan: Library Annexe (4)Collection, call number: 658.812/CAL/27218, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.812/CAL/27217.

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