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161.
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162.
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CUSTOMER RELATIONSHIP MANAGEMENT by
Publication details: MUMBAI TIMES MULTIMEDIA
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 22225.
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163.
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164.
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WHAT TO SAY TO A PORCUPINE by
Publication details: NEW DELHI BPI INDIA PVT LTD 2012
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ GAL//18230.
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165.
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166.
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CREATING CUSTOMER CENTRIC CULTURES by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: BOSTON HARVARD BUSINESS SCHOOL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 22243.
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167.
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CREATING CUSTOMER DELIGHT by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: NEW DELHI AIMA EXCEL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/SID/CHA/59.
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168.
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IMPORTANCE OF CUSTOMER FOCUS TO AN ORGANISATION by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: NEW DELHI AIMA EXCEL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/KOC/69.
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169.
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IT TOOLS FOR ENHANCING CRM DELEVERY SYSTEM by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: NEW DELHI AIMA EXCEL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/RAW/MAG/72.
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170.
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171.
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CUSTOMER RELATIONSHIP MANAGEMENT by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: MUMBAI ZENITH GLOBAL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/T2S/115.
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172.
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STRATIGIES FOR BECOMING A CUSTOMER FOCUSED ORGANISATION by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: MUMBAI CNBC TV 18
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/CNB/132.
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173.
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174.
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175.
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CUSTOMER SERVICE by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: MUMBAI TIMES MULTIMEDIA
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/TET/207.
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176.
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DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 1 by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/237.
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177.
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DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 2 by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/238.
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178.
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DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 3 by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/239.
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179.
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DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 4 by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/240.
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180.
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DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 5 by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/241.
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181.
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182.
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EXCEEDING CUSTOMER EXPECTATIONS CD - 01 TO 05 by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: NEW YORK RANDOM HOUSE
Availability: Items available for reference: Main Library: Not For Loan (5)Collection, call number: MARKETING 658.812/KAZ/450, ...
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183.
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184.
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CUSTOMER RELATIONSHIP MANAGEMENT by
Publication details: NEW DELHI PRENTICE HALL 2006
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/ KIN/ 19021.
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185.
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186.
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187.
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188.
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189.
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CUSTOMER RELATIONSHIP MANAGEMENT URVASHI MAKKAR AND HARINDER KAUR by
Publication details: NEW DELHI TATA MCGRAW HILL 2012
Availability: Items available for loan: Library Annexe -2 (6th Floor) (2)Collection, call number: 658.812/ MAK/MAK/ 20722, ... Main Library (2)Collection, call number: CUSTOMER R 658.812/ MAK/MAK/20720, ... Items available for reference: Library Annexe -2 (6th Floor): Not For Loan (1)Collection, call number: 658.812/ MAK/MAK/20719.
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190.
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UNDERSTANDING CRM GIRDHAR, SEEMA by
Publication details: NEW DELHI EXCEL BOOKS 2013
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/GIR/21801.
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191.
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192.
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193.
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Customer Relationship Management by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Excel Books 2010
Availability: Items available for loan: Library Annexe (29)Collection, call number: 658.812/DAS/11124335, ...
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194.
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195.
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Instant repeat business : Instant success real results right now by Series: Instant success series
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Tata McGraw Hill 2007
Availability: Items available for loan: Library Annexe (3)Collection, call number: 658.812/ Sug/ 25253, ... Items available for reference: Library Annexe: Not for loan (1)Collection, call number: 658.812/ Sug/ 25254.
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196.
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197.
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Customer Relationship Management Cunningham, Michael J. by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: United State of America Harvard Business School Press 2002
Availability: Items available for loan: Library Annexe (7)Collection, call number: 658.812/CUN/25810, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: CUSTOMER R 658.812/CUN/28094.
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198.
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Winning and influencing customers customer relationship management by
Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi I K International 2011
Availability: Items available for loan: Library Annexe (7)Collection, call number: CUSTOMER R 658.812/ Mat/ 25884, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: REFERENCE 658.812/ Mat/ 25988.
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199.
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200.
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