IES Management College And Research Centre

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81.
CREATING AND DELIVERING YOUR VALUE PROPOSITION : MANAGING CUSTOMER EXPERIANCE FOR PROFIT by
Publication details: LONDON KOGAN PAGE LIMITED 2010
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/Bar/Bla/Pin/15845.

82.
CUSTOMER RELATIONSHIP MANAGEMENT by
Publication details: NEW DELHI PEARSON EDUCATION IN SOUTH ASIA 2003
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/Pee/16065.

83.
THE NEW SUCCESSFUL LARGE ACCOUNT MANAGEMENT by
Publication details: LONDON KOGAN PAGE LIMITED 2011
Availability: Items available for loan: Main Library (1)Collection, call number: 658.81/MIL/HEI/16199.

84.
WHERE IS MY KETCHUP: HOW TO GIVE AND RECIVE EXCEPTIONAL CUSTOMER SERVICE by
Publication details: MUMBAI EMBASSY BOOK DISTRIBUTORS 2008
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/GON/KHA/16299.

85.
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) by
Publication details: NEW DELHI ENKAY PUBLISHING HOUSE 2011
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/KHA//16414.

86.
SCORING POINTS : HOW TESCO IS WINNING CUSTOMER LOYALTY by
Publication details: LONDON KOGAN PAGE LIMITED 2006
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/HUM/HUN/16418.

87.
MANAGING CUSTOMER RELATIONSHIP : A STRATEGIC FRAMEWORK by
Publication details: ONTARIO JOHN WILEY AND SONS LTD. PUBLICATION 2011
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/ PEP/ 16908.

88.
MANAGING GLOBAL CUSTOMER: AN INTEGRATED APPROACH by
Publication details: OXFORD OXFORD UNIVERSITY PRESS 2007
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/YIP/BIN/ 16844.

89.
AWARD-WINNING CUSTOMER SERVICE: 101 WAYS TO GUARANTEE GREAT PERFORMANCE by
Publication details: NEW DELHI PHI LEARNING PRIVATE LIMITED 2011
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/ EVE/ 17265.

90.
SUPERSTAR CUSTOMER SERVICE IT'S ALL ABOUT CARE by Series: VIVA-CRISP FIFTY-MINUTE SERIES KNOW HOW RIGHT NOW
Publication details: NEW DELHI VIVA BOOKS 2011
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/ CON/WAT/ 17334.

91.
CALMING UPSET CUSTOMERS STAY IN CONTROL IN ANY SITUATION by Series: VIVA-CRISP FIFTY-MINUTE SERIES KNOW HOW RIGHT NOW
Edition: 4
Publication details: NEW DELHI VIVA BOOKS 2011
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/ MOR/ 17322.

92.
CUSTOMER RELATIONSHIP MANAGEMENT by
Publication details: MUMBAI TIMES MULTIMEDIA
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 22225.

93.
THE CUSTOMER DIFFERENTIAL: THE COMPLETE GUIDE TO IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT by
Publication details: NEW DELHI BPI INDIA PVT LTD 2012
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ NYK/ 18229.

94.
WHAT TO SAY TO A PORCUPINE by
Publication details: NEW DELHI BPI INDIA PVT LTD 2012
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ GAL//18230.

95.
EXTREME TRUST: HONESTY AS A COMPETITIVE ADVANTAGE PEPPER, DON: ROGERS, MARTHA by
Publication details: NEW DELHI PORTFOLIO / PENGUIN 2012
Availability: Items available for loan: Main Library (1)Collection, call number: Ethics and 174.4/ PEP/ROG/ 18582.

96.
CREATING CUSTOMER CENTRIC CULTURES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: BOSTON HARVARD BUSINESS SCHOOL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 22243.

97.
CREATING CUSTOMER DELIGHT by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI AIMA EXCEL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/SID/CHA/59.

98.
IMPORTANCE OF CUSTOMER FOCUS TO AN ORGANISATION by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI AIMA EXCEL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/KOC/69.

99.
IT TOOLS FOR ENHANCING CRM DELEVERY SYSTEM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI AIMA EXCEL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/RAW/MAG/72.

100.
PREEMPTIVE CRM RRETAINING CUSTOMERS WHEN COMPETITION EMULATES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 658.812/ELL/SET/81.

101.
CUSTOMER RELATIONSHIP MANAGEMENT by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI ZENITH GLOBAL
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/T2S/115.

102.
STRATIGIES FOR BECOMING A CUSTOMER FOCUSED ORGANISATION by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI CNBC TV 18
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/CNB/132.

103.
CUSTOMER IN THE BOARDROOM? CRAFTING CUSTOMER-BASED BUSINESS STRATEGY by
Publication details: NEW DELHI SAGE PUBLICATIONS 2012
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.4012/ BIJ/ 18843.

104.
PREEMPLINE CRM RETAINING CUSTOMER WHEN COMPETITION EMULATES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI AIMA
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/LON/SEH/192.

105.
CUSTOMER SERVICE by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI TIMES MULTIMEDIA
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/TET/207.

106.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 1 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/237.

107.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 2 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/238.

108.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 3 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/239.

109.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 4 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/240.

110.
DELIVERING KNOW YOUR SOCK OFF SERVICE CD - 5 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MINNEAPOLIS AMACOM
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/PRA/241.

111.
UNCOMMON SERVICE: HOW TO WIN BY PUTTING CUSTOMERS AT THE CORE OF YOUR BUSINESS by
Publication details: BOSTON HARVARD BUSINESS REVIEW PRESS 2012
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/ FRE/MOR/ 19254.

112.
EXCEEDING CUSTOMER EXPECTATIONS CD - 01 TO 05 by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK RANDOM HOUSE
Availability: Items available for reference: Main Library: Not For Loan (5)Collection, call number: MARKETING 658.812/KAZ/450, ...

113.
MANAGING CHALLENGING CLIENTS BUILDING EFFECTIVE RELATIONSHIPS WITH DIFFICULT CUSTOMERS by
Publication details: GREAT BRITAIN PALGRAVE MACMILLAN 2012
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/OAD/ 19203.

114.
CUSTOMER RELATIONSHIP MANAGEMENT by
Publication details: NEW DELHI PRENTICE HALL 2006
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/ KIN/ 19021.

115.
CUSTOMER WORTHY WHY AND HOW EVERYONE IN YOUR ORGANIZATION MUST THINK LIKE A CUSTOMER HOFFMAN, MICHAEL R. by
Publication details: NEW DELHI PARAMOUNT MARKET PUBLISHING, INC. 2010
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ HOF/ 19357.

116.
No cover image available
MANAGING CUSTOMER RELATIONS THROUGH ONLINE BANKING by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING
Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 42, NO. 9/555473JA2.

117.
No cover image available
TECHNOLOGY ENHANCING CUSTOMER RELATIONSHIP MANAGEMENT : A REVIEW by
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for loan: Main Library (1)Collection, call number: VOL.42, NO. 8/555472JA1.
Tags:

118.
CUSTOMER RELATIONSHIP MANAGEMENT URVASHI MAKKAR AND HARINDER KAUR by
Publication details: NEW DELHI TATA MCGRAW HILL 2012
Availability: Items available for loan: Library Annexe -2 (6th Floor) (2)Collection, call number: 658.812/ MAK/MAK/ 20722, ... Main Library (2)Collection, call number: CUSTOMER R 658.812/ MAK/MAK/20720, ... Items available for reference: Library Annexe -2 (6th Floor): Not For Loan (1)Collection, call number: 658.812/ MAK/MAK/20719.
Tags:

119.
UNDERSTANDING CRM GIRDHAR, SEEMA by
Publication details: NEW DELHI EXCEL BOOKS 2013
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/GIR/21801.

120.
Customer Relationship Management by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2010
Availability: Items available for loan: Library Annexe (29)Collection, call number: 658.812/DAS/11124335, ...

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