IES Management College And Research Centre

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1.
Creating Lasting Value All India Management Association. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2009
Availability: Items available for loan: Library Annexe (4)Collection, call number: MANAGEMENT (CUP 19/SH 1TO3) 658/ AIM/ 28770, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: REFERENCE 658/ AIM/ 28769.

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2.
Profitable customer engagement : concept, metrics, and strategies V. Kumar by
Publication details: New Delhi Sage Response 2013
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/ Kum/ 29936.

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3.
Customer Relationship Management : Buttle, Francis concepts and tools by
Edition: 3
Publication details: London Routledge, cop. 2015
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/But/Mak/31460.

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