IES Management College And Research Centre

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Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: DEBORAH E. RUPP JOURNAL OF MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 45, Issue 5/ 55510586JA14.

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Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: DEBORAH E. RUPP JOURNAL OF MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 45, Issue 2/ 55510279JA12.

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