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	1.	THE PROCESS OF MANAGEMENT:MANAGERIAL EXPERIENCE by MAHESHWARI S N Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI GLOBAL BUSINESS PRESS 1994 Availability: Items available for loan: Main Library (1)Collection, call number: 658.049 / MAH / 59. Place hold Log in to add tags Add to cart (remove)
	3.	THE CUSTOMER MARKETING METHOD:HOW TO IMPLEMENT AND PROFIT FROM CUSTOMER RELATIONSHIP MANAGEMENT by ADAM CURRY;JAY CURRY Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI THE FREE PRESS 1995 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / ADA / 2264. Place hold Log in to add tags Add to cart (remove)
	4.	"THE HANDBOOK OF KEY CUSTOMER RELATIONSHIP MANAGEMENT:THE DEFINITIVE GUIDE TO WINNING,MANAGING AND DEVELOPING KEY ACCOUNT BUSINESS" by BURNETT KEN Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI PEARSON EDUCATION ASIA 2001 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BUR / 2640. Place hold Log in to add tags Add to cart (remove)
	5.	"CUTOMER RELATIONSHIP MANAGEMENT:EMERGING CONCEPTS,TOOLS AND APPLICATIONS" by JAGDISH N;PARVATIYAR ATUL;SHAINESH G Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2001 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812 / JAG / 2779. Log in to add tags Add to cart (remove)
	6.	THE CRM HANDBOOK:A BUSINESS GUIDE TO CUSTOMER RELATIONSHIP MANAGEMENT by JIL DYCHE Edition: 2ND Material type: Text; Format: print ; Literary form: Not fiction Publication details: DELHI PEARSON EDUCATION ASIA 2002 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812 / JIL / 2808. Log in to add tags Add to cart (remove)
	7.	PERFOMANCE DRIVAN CRM:HOW TO MAKE YOUR CUSTOMER RELATIONSHIP MANAGEMENT VISION A REALITY by BROWN STANLEY A;GULYCZ MOOSHA Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY JOHN WILY AND SONS PVT LTD 2002 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BRO / 2836. Place hold Log in to add tags Add to cart (remove)
	8.	THE QUEST FOR LOYALTY:CREATING VALUE THROUGH PARTNERSHIP by COOK SCOTT D;REICHHELD FREDERICK F Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI HARVARD BUSINESS REVIEW 1996 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / COO / 3302. Lists: Harvard Publiactions. Place hold Log in to add tags Add to cart (remove)
	9.	"TOTAL ACCESS:GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD" by MCKENNA REGIS Material type: Text; Format: print ; Literary form: Not fiction Publication details: MASSACHUSETTS HARVARD BUSINESS SCHOOL PRESS 2002 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MCK / 3353. Place hold Log in to add tags Add to cart (remove)
	10.	KAIZEN STRATEGIES FOR CUSTOMER CARE:HOW TO CREATE POWERFUL CUSTOMER CARE PROGRAM AND MAKE IT WORK by WELLINNGTON PATRICA Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI ADDISON WESLEY 1995 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / WEL / 3360. Place hold Log in to add tags Add to cart (remove)
	11.	THE CUSTOMER CENTRED-ENTERPRISE:HOW IBM AND OTHER WORLD CLASS COMPANIES ACHIEVE EXTRA ORIDINARY RES by HARVEY THOMSON Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2003 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / HAR / 3361. Place hold Log in to add tags Add to cart (remove)
	12.	E-CRM:BUSINESS BUSINESS AND SYSTEM FRONTIERS by JAISWAL M P;KAUSHIK ANJALI Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI ASIAN BOOKS PVT LTD 2002 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / JAI / 3363. Place hold Log in to add tags Add to cart (remove)
	13.	FINDING THE PROFIF IN CUSTOMER SATISFACTION:TRANSLATING BEST PRACTICES INTO BOTTOM-LINE RESULTS by BARSKY JONATHAN Material type: Text; Format: print ; Literary form: Not fiction Publication details: CHICAGO CONTEMPORARY BOOKS A DIVISION OF NTC/ CONPUBLISHI 1999 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BAR / 3365. Place hold Log in to add tags Add to cart (remove)
	14.	"SUCCESSFUL RELATIONSHIP MARKETING:NEW THINKING, NEW STRATERGIES, NEW TOOLS FOR GETTING CLOSER TO YOUR CUSTOMERS" by FOSS BRYAN;STONE MERLIN MERLIN Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI KOGAN PAGE LIMITED 2001 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REFERENCE 658.812 / FOS / 3404. Log in to add tags Add to cart (remove)
	15.	CUSTOMER SERVICE BEST PRACTICES:CASE STUDIES AND STRATEGIES by WOODS JOHN K;ZEMKE RON Material type: Text; Format: print ; Literary form: Not fiction Publication details: MUMBAI JAICO PUBLICATIONS 2002 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / WOO / 3590. Place hold Log in to add tags Add to cart (remove)
	16.	"CUSTOMER ONCE, CLINET FOREVER:12 TOOLS FOR BUILDING LIFETIME BUSINESS RELATIONSHIPS" by BUCKINGHAM RICHARD Material type: Text; Format: print ; Literary form: Not fiction Publication details: MUMBAI JAICO PUBLICATIONS 2004 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BUC / 3591. Place hold Log in to add tags Add to cart (remove)
	17.	H-CRM:THE KEY TO LIFELONG BUSINESS RELATIONSHIPS by KALLOL DAS Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2004 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / KAL / 3863. Place hold Log in to add tags Add to cart (remove)
	18.	CLIENTS ARE PEOPLE TOO: by ALEXANDER JAMES Material type: Text; Format: print ; Literary form: Not fiction Publication details: MUMBAI JAICO PUBLICATIONS 2004 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / ALE / 3885. Place hold Log in to add tags Add to cart (remove)
	19.	LOYALTY RULES:HOW TODAYS LEADERS BUILD LASTING RELATIONSHIPS by REICHHELD FREDERICK F Material type: Text; Format: print ; Literary form: Not fiction Publication details: MASSACHUSETTS HARVARD BUSINESS SCHOOL PRESS 2001 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / REI / 3902. Place hold Log in to add tags Add to cart (remove)
	20.	SIMPLY BETTER:WINNING AND KEEPING CUSTOMERS BY DELEVERING WHAT MATTERS MOST by PATRICK BARWISE;SEAN SEAN MEEHAN Material type: Text; Format: print ; Literary form: Not fiction Publication details: MASSACHUSETTS HARVARD BUSINESS SCHOOL PRESS 2004 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / / 3954. Place hold Log in to add tags Add to cart (remove)
	21.	PERFORMANCE DRIVEN CRM HOW TO MAKE YOUR CUSTOMER RELATION SHIP MANEGEMENT VISISON REALITY: by GULYCZ MOOSHA;STANLEY A Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY JOHN WILY AND SONS PVT LTD 2002 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GUL / 3988. Place hold Log in to add tags Add to cart (remove)
	22.	CUSTOMER MANIA:ITS NEVER TOO LATE TO BUILD A CUSTOMER-FOCUSED COMPANY by BALLARD JIM;FINCH FRED Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW YORK FREE PRESS A DIVISION OF SIMON SCHUSTER 2004 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BAL / 4132. Place hold Log in to add tags Add to cart (remove)
	23.	BUILDING GREAT CUSTOMER EXPERIENCES: by COLIN SHAW;IVENS JOHN Edition: REVISED ED Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWYORK PALGRAVE PUBLISHERS LTD 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / COL / 4260. Place hold Log in to add tags Add to cart (remove)
	24.	IT ALL ABOUT SERVICE:HOW TO LEAD YOUR PEOPLE TO CARE FOR YOUR CUSTOMERS by PELLETIER RAY Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY JOHN WILY AND SONS PVT LTD 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / PEL / 4385. Place hold Log in to add tags Add to cart (remove)
	25.	PASSIONATE PROFITABLE:WHY CUSTOMER STRATEGIES FAIL AND 10 STEPS TO DO THEM RIGHT by ARUSSY LIOR Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY JOHN WILY AND SONS PVT LTD 2005 Availability: Items available for loan: Library Annexe -2 (6th Floor) (1)Collection, call number: 658.812 / ARU / 4386. Place hold Log in to add tags Add to cart (remove)
	26.	THINK LIKE YOUR CUSTOMER:A WINNING STRATEGY TO MAXIMIZE SALES by STINNET BILLY Edition: REPRINT Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / STI / 4815. Place hold Log in to add tags Add to cart (remove)
	27.	151 QUICK IDEAS TO GET NEW CUSTOMERS: by JERRY R Material type: Text; Format: print ; Literary form: Not fiction Publication details: NE W YORK MANAGEMENT UPDATE THOMSON PRESS I LTD 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / JER / 4817. Place hold Log in to add tags Add to cart (remove)
	28.	EXTRAORDINARY CUSTOMER SERVICE: by MCCOY GLENN Material type: Text; Format: print ; Literary form: Not fiction Publication details: MUMBAI JAICO PUBLICATIONS 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MCC / 4848. Place hold Log in to add tags Add to cart (remove)
	29.	KAIZEN STRATEGIES FOR CUSTOMER CARE:HOW TO CREATE POWERFUL CUSTOMER CARE PROGRAM AND MAKE IT WORK Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI PITMAN PUBLICATION 1995 Availability: Items available for loan: Library Annexe -2 (6th Floor) (1)Collection, call number: 658.812 / / 4883. Place hold Log in to add tags Add to cart (remove)
	30.	THE CUSTOMER LEARNING CURVE:CREATING PROFITS FROM MARKETING CHAOS by BURST ARDIS Material type: Text; Format: print ; Literary form: Not fiction Publication details: SINGAPORE THOMSON SOUTH-WESTERN 2004 Availability: Items available for loan: Library Annexe -2 (6th Floor) (1)Collection, call number: 658.812 / BUR / 4896. Place hold Log in to add tags Add to cart (remove)
	31.	DONT JUST RELATE- ADVOCATE:A BLUEPRINT FOR PROFIT IN THE ERA OF CUSTOMER POWER by URBAN GLENN Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY WHARTON SCHOOL PUBLISHING 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / URB / 4932. Place hold Log in to add tags Add to cart (remove)
	32.	CUSTOMER SATISFACTION RESEARCH HANBOOK: by DEREK ALLEN Edition: FIRST Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEWDELHI PEARSON EDUCATION SINGAPOREPTE LTD 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / DER / 4972. Place hold Log in to add tags Add to cart (remove)
	33.	THE OUTSIDE-IN CORPORATION:HOW TO BUILD A CUSTOMER-CENTRIC ORGANIZATION FOR BREAKTHROUGH RESULTS by BUND BARBARA E Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BUN / 5461. Place hold Log in to add tags Add to cart (remove)
	34.	CRM IN TELECOM CONCEPTS AND CASES SHANTHI, N.M. by SHANTHI, N.M N M SHANTI Material type: Text; Format: print ; Literary form: Not fiction Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2006 Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/SHA/6329. Place hold Log in to add tags Add to cart (remove)
	35.	Customer relationship management : a strategic perspectives G. Shainesh and Jagdish Seth by Seth Jagdish N Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi MAcmilan India Ltd. 2007 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812\ Sha\She\ 6558. Place hold Log in to add tags Add to cart (remove)
	36.	CRM IMPLEMENTATION:A STRATEGIC APPROACH by KAUSHIK KAUSHIK MUKHARJEE Material type: Text; Format: print ; Literary form: Not fiction Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2006 Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812 /MUK / 6716. Place hold Log in to add tags Add to cart (remove)
	37.	Business solutions on demand : how to transform from product-led to a service-led company Mark Vincent Cerasale and Merlin Stone by Cerasale, Mark Vincent Stone, Merlin Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Kogan page India 2006 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812\ Cer\Sto\ 7147. Place hold Log in to add tags Add to cart (remove)
	38.	COMPETING IN SERVICE ECONOMY:HOW TO CREAT A COMPETITIVE ADVANTAGE THROUGH SERVICES DEVELOPMENT by GUSTAFSON ANDERS .;JOHNSON MICHAEL D Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY JOHN WILY AND SONS PVT LTD 2003 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GUS / 7421. Place hold Log in to add tags Add to cart (remove)
	39.	REDIFINING CUSTOMER VALUE: by MUKHERJEE KAUSHIK Material type: Text; Format: print ; Literary form: Not fiction Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2007 Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812 / MUK / 9117. Place hold Log in to add tags Add to cart (remove)
	40.	CUSTOMER RETENTION MANAGEMENT CONCEPTS AND APPLICATIONS KRISHNA, JAYA S. by KRISHNA, JAYA S JAYAKRISHNA S S Material type: Text; Format: print ; Literary form: Not fiction Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2006 Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/KRI/9136. Place hold Log in to add tags Add to cart (remove)