IES Management College And Research Centre

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1.
CUSTOMER FOCUSSED MARKETING: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI "MCGRAW-HILL,INC" 1998
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / CHA / 474.

2.
RELATIONSHIP MARKETING:. by
Edition: FIRST
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI KOGAN PAGE INDIA PVT LTD 1996
Availability: Items available for loan: Main Library (1)Collection, call number: 650.13 / NEI / 633.

3.
"CUSTOMER RELATION MANAGEMENT:EMERGING CONCEPTS,TOOLS AND APPLICATIONS" by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2001
Availability: Not available: Library Annexe -2 (6th Floor): In transit (1).

4.
RELATIONSHIP MARKETING AN INTRODUCTION LINDGREEN, ADAM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI CENTER FOR MANAGEMENT RESEARCH 2004
Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/ICF/4688.

5.
UNDERSTANDING CRM PRESENT AND FUTURE PRASAD, R.S. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI CENTER FOR MANAGEMENT RESEARCH 2005
Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/PRA/4690.

6.
RELATIONSHIP MARKETING DESIGN, IMPLEMENTATION AND MONITORING LINDGREEN, ADAM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI CENTER FOR MANAGEMENT RESEARCH 2005
Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/ICF/4710.

7.
CUSTOMER RELATION MANAGEMENT ESSENTIALS: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI PRENTICE-HALL OF INDIA PVT LTD 2003
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BOE / 4836.

8.
DELIVERING CUSTOMER SERVICE:HOW TO WIN A COMPETITIVE EDGE THROUGH MANAGING CUSTOMER RELATIONSHIPS SUCCESSFULLY by
Edition: SECOND
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI JAICO PUBLICATIONS 2005
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / PAY / 4847.

9.
7 DAYS TO TOP NOTCH CUSTOMER: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: SINGAPORE TIMES BOOK INTERNATIONAL 0
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / YAR / 4849.

10.
RELATIONSHIP MARKETING:TEXT AND CASES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2004
Availability: Items available for loan: Main Library (1)Collection, call number: 658.8 / S S / 4895.

11.
MAGNETIC SERVICE:SECRETS FOR CREATING PASSIONATLY DEVOTED CUSTOMER by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: SAN FRANCISCO BERRETT-KEHLER PUBLISHERS 2003
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BEL / 5216.

12.
CREATING CUSTOMER DELIGHT:THE HOW AND WHY OF CRM by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI RESPONSE BOOKSA DIVISION OF SAGE PUBLICATION 2005
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / SET / 5284.

13.
RELATIONSHIP MARKETING:TEXT AND CASES by
Edition: 0-07-05833
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2004
Availability: Items available for loan: Main Library (1)Collection, call number: 658.8 / SHA / 5722.

14.
101 WAYS TO REALLY SATISFY YOUR CUSTOMER:HOW TO KEEP YOUR CUSTOMERS AND ATTRACT NEW ONES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: AUSTRALIA ALLWIN AND UNWIN ASIAN REPRINT 2006
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GRI / 5933.

15.
OVER PROMISE AND OVER DELIVER:THE SECRETS OF UNSHAKABLE CUSTOMER LOYALTY by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI PENGUINE BOOKS INDIA P PVT LTD 2005
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BAR / 6235.

16.
CRM IN TELECOM CONCEPTS AND CASES SHANTHI, N.M. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2006
Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/SHA/6329.

17.
CRM:CASE STUDIES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2006
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / / 6365.

18.
UP CLOSE PERSON:CUSTOMER RELATIONSHIP MARKETING WORK by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI KOGAN PAGE INDIA 2007
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BRY / 6396.

19.
THE NEW SUCCESSFUL LARGE ACCOUNT MANANGEMENT:HOW TO HOW TO HOLD ON TO YOUR MOST IMPORTANT CUSTOMES AND TUN THEM INTO LONG-TERM ASSETS by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI KOGAN PAGE INDIA 2007
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MIL / 6425.

20.
CUSTOMER EXPERIENTIAL MARKETING CONCEPTS AND CASES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2006
Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/SRE/6724.

21.
CUSTOMER VALUE MANAGEMENT:A GUIDE TO BEST-PRACTICE PROCESSES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2001
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / HAF / 6828.

22.
CUSTOMER VALUE MANAGEMENT:A GUIDE TO BEST-PRACTICE PROCESSES by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2005
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / HEN / 6894.

23.
"WHEN CUSTOMERS THINKS WE DO NOT CARE:ENDING ACTION THAT SELF-DESTRUCT COMPANIES, CUSTOMER SERVICE JOBS" by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2004
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / BUC / 6898.

24.
"ECEEDING CUSTOMER EXPECTATION:WHAT ENTERPRISE AMERICAS 1 CAR RENTAL COMPANY,CAN TEACH YOU ABOUT CREATING LIFETIME CUSTOMERS" by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK CURRENCY AND DOUBLEDAY 2007
Availability: Items available for loan: Library Annexe -2 (6th Floor) (1)Collection, call number: 658.812 / KAZ / 6979.

25.
THE UNDERDOG ADVANTAGE:USING THE POWER OF INSURGENT STRATEGY TO PUT YOUR BUSINESS ON TOP by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2005
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MIL / 7042.

26.
CITIZEN MARKETERS:WHEN PEOPLE ARE THE MESSAGE by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: U S A KAPLAN PUBLISHING 2007
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / HUB / 7076.

27.
HOW TO BE BETTER AT CUSTOMER CARE: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI KOGAN PAGE INDIA 2005
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / FOS / 7471.

28.
CONSUMER AND QUALITY: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI NEW AGE INTERNATIONAL PUBLICATION 2001
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MUR / 7684.

29.
ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI PRENTICE-HALL OF INDIA PVT LTD 2006
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / / 8037.

30.
PROVIDING EXCEPTIONAL CUSTOMER SERVICE:THE BOOST PROFIT by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI INFINITY BOOKS 2007
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / ROW / 8104.

31.
UP YOUR SERVICES:STRATEGIES AND ACTION STEPS TO DELIGHT YOUR CUSTOMERS NOW by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI EAST - WEST PRESS PVT LTD 2007
Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.812 / KAU / 8134.

32.
MAKING CUSTOMER SERVICE HAPPEN:A SIMPLE AND EFFECTIVE GUIDE TO ACHIEVING UNBELIEVABLE CUSTOMER SATISFACTION WHILE REDUCING YOUR COS by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2006
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / HIC / 8222.

33.
"CUSTOMER SERVICE NIGHTMARES:10 TALES OF THE WORST EXPERINCES POSSIBLE , AND HOW THEY COULD HAVE BEEN FIXED" by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2004
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / FRI / 8721.

34.
COMPETING FOR CUSTOMERS AND WINNING WITH VALUE:BREAKTHROUGH STRATEGIES FOR MARKET DOMINANCE by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI PEARSON EDUCATION DORLING KINDERSLEY INDIA PVT LTD 2006
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / REG / 8760.

35.
CUSTOMER VALUE INVESTMENT:FORMULA FOR SUSTAINED BUSINESS SUCCESS by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI RESPONSE BOOKSA DIVISION OF SAGE PUBLICATION 2008
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MAH / 8836.

36.
ENCYCLOPEDIA OF CUSTOMER RELATIONSHIP MANAGEMENT: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI AITBS PUBLISHER AND DISRTIBUTORS 2008
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812 / JAI / 9727.

37.
BAG THE ELEPHANT:HOW TO WIN KEEP BIG CUSTOMERS by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW YORK WORKMAN PUBLISHING 2008
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / KAP / 9776.

38.
MANAGING GLOBAL CUSTOMERS:AN INTEGRATED APPROACH by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI OXFORD UNIVERSITY PRESS 2007
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / AUD / 9814.

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Circulation Timings: Monday to Saturday: 8:30 AM to 9:30 PM | Sundays/Bank Holiday during Examination Period: 10:00 AM to 6:00 PM