IES Management College And Research Centre

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1.
UNDERSTANDING CRM PRESENT AND FUTURE PRASAD, R.S. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI CENTER FOR MANAGEMENT RESEARCH 2005
Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/PRA/4690.

2.
MASS CUSTOMIZATION CONCEPTS AND PERSPECTIVES GARIKAPARTHI, MADHAVI by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI CENTER FOR MANAGEMENT RESEARCH 2006
Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/GAR/6714.

3.
ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI PRENTICE-HALL OF INDIA PVT LTD 2006
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / / 8037.

4.
THE ICFAI DICTIONARY OF CUSTOMER RELATIONSHIP MANAGEMENT: KUMAR, PRADEEP by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD THE INSTITUTE OF CHARTERD FINANCIAL ANLYST OF ASI 2007
Availability: Items available for loan: Library Annexe (1)Collection, call number: ICFAI(CUP /SH ) 658.812/KUM/9153.

5.
HOW YOU DO WHAT YOU DO by
Publication details: MCGRAW-HILL 2008
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/LIV/16447.

6.
CHIEF CUSTOMER OFFICER: GETTING PAST LIP SERVICE TO PASSIONATE ACTION by
Publication details: SAN FRANCISCO JOSSEY BASS 2006
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/BLI/16454.

7.
CUSTOMER RELATION MANAGEMENT by
Edition: 2009-2012 MI-08-03
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: PR-861/MIM/444861.

8.
BREAKTHROUGH CUSTOMER SERVICE: BEST PRACTICES OF LEADERS IN CUSTOMER SUPPORT by
Publication details: JOHN WILEY MISSISSAUGA 1997
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/ BRO/ 18450.

9.
MANAGING CUTOMER PROFITABILTY by
Publication details: CHINCHESTER JOHN WILY COMPANY LTD c 2008
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/RYAl/ 18448.

10.
No cover image available
RELATIONSHIP MARKETING : AN OVERVIEW by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING
Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 42, NO.12/555476JA1.

11.
No cover image available
CONTEMPORARY MARKETING OR TEMPORARY MARKETING?: AN ANALYSIS OF PRESENT DAY "RELATIONSHIP MARKETING" OF INDIAN ORGANIZATIONS by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING
Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 43, NO.1/555477JA4.

12.
CUSTOMER RELATIONSHIP MANAGEMENT URVASHI MAKKAR AND HARINDER KAUR by
Publication details: NEW DELHI TATA MCGRAW HILL 2012
Availability: Items available for loan: Library Annexe -2 (6th Floor) (2)Collection, call number: 658.812/ MAK/MAK/ 20722, ... Main Library (2)Collection, call number: CUSTOMER R 658.812/ MAK/MAK/20720, ... Items available for reference: Library Annexe -2 (6th Floor): Not For Loan (1)Collection, call number: 658.812/ MAK/MAK/20719.
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13.
No cover image available
AN EMPIRICAL STUDY OF ATTITUDE TOWARD CAUSE RELATED MARKETING PROGRAMS AMONG YOUNG INDIAN CONSUMERS THAKUR, CHANDAN by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI SATYA GILANI ON BEHALF OF ASSOCIATED MANAGEMENT CONSULTANTS (P) LTD., SEPTEMBER 2014
In: Indian Journal of Marketing Vol 44
Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 44, NO. 9/5552976JA2.

14.
CRM IN RELIANCE LIFE INSURANCE NAIK, ANIRUDDHA by
Edition: MI-12-011 MIM - 2012-2015
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI IES MANAGEMENT COLLEGE AND RESEARCH CENTRE JUNE 2014
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MIM/2012-2015/4441547.

15.
EXPLORATORY STUDY OF E-CRM IN BANKING PATIL, SHRIRAM by
Edition: MI-12-014 MIM - 2012-2014
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI IES MANAGEMENT COLLEGE AND RESEARCH CENTRE JUNE 2014
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MIM/2012-2015/4441549.

16.
ADAPTING E-CRM: A STRATEGIC MOVE: A CASE STUDY WITH SPECIAL REFERENCE TO GATI LTD., WADKAR, VIKAS by
Edition: MI-12-022 MIM - 2012-2015
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI IES MANAGEMENT COLLEGE AND RESEARCH CENTRE JUNE 2014
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MIM/2012-2015/4441556.

17.
CRM IMPLEMENTATION YADAV, JITENDRA by
Edition: MI-14-024 MIM - 2012-2015
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI IES MANAGEMENT COLLEGE AND RESEARCH CENTRE JUNE 2014
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MIM/2012-2015/4441557.

18.
A study on customer relationship management in banking sector by
Edition: PG-15-37 2015-2017
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai IES's Management College and Research Centre April 2017
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Project Report -Finance PG-Fin/2015-2017/4442098.

19.
To study the social crm trends in hospital industry by
Edition: PM-15-7 2015-2017
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai IES's Management College and Research Centre April 2017
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: PM/2015-2017/4442199.

20.
To study practical implementation of ERP, & CRM in print media with reference to Mint submitted in partial fulfillment of the requirements by
Edition: PG-15-94 2015-2017
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai IES's Management College and Research Centre April 2016
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Summer pro Sum-1117/PG-Ope/2015-2017/6661117.

21.
Qualitative CRM in Banking Industry by
Edition: PG-20- 104
Material type: Text Text
Publication details: Mumbai IES Management College and Research Centre Apr-22
Availability: Items available for loan: Main Library (1)Collection, call number: Project Report-General Management PG-Fin/20-22/4443634.

22.
No cover image available
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