IES Management College And Research Centre

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1.
CUSTOMER SERVICE IN AIRLINE INDUSTRY: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI UNIVERSITY PRESS 2008
Availability: Items available for loan: Main Library (1)Collection, call number: ICFAI(CUP /SH ) 658.812 /GHO/ 12336.

2.
CUSTOMER SERVICE by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: MUMBAI ZENITH GLOBAL CONSULTANTS
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: AV MATERIA 2225.

3.
BREAKTHROUGH CUSTOMER SERVICE: BEST PRACTICES OF LEADERS IN CUSTOMER SUPPORT by
Publication details: JOHN WILEY MISSISSAUGA 1997
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: MARKETING 658.812/ BRO/ 18450.

4.
MANAGING CUTOMER PROFITABILTY by
Publication details: CHINCHESTER JOHN WILY COMPANY LTD c 2008
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/RYAl/ 18448.

5.
THE APPLE EXPERIENCE by
Publication details: NEW DELHI TATA MCGRAW-HILL EDUCATION PRIVATE LTD. 2012
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/ GAL/ 18544.

6.
GREAT CUSTOMER CONNECTIONS : SIMPLE PSYCHOLOGICAL TECHNIQUES THAT GUARANTEE EXCEPTIONAL SERVICE by
Publication details: NEW YORK AMERICAN MANAGEMENT ASSOCIATION 2006
Availability: Items available for loan: Main Library (1)Collection, call number: MARKETING 658.812/ GAL/ 18576.

7.
MEASURING CUSTOMER EFFECTIVENESS by
Publication details: ENGLAND GOWER 2004
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: REF 658.812/ COO/ 18492.
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8.
SUCCESSFUL SERVICE OPERATIONS MANAGEMENT RICHARD METTER... [ET.AL] by
Edition: 2
Publication details: NEW DELHI CENGAGE LEARNING INDIA PRIVATE LIMITED 2006
In: METTERS, KING-METTERS, PULLMAN AND WALTON SERVICE OPERATION MANAGEMENT In: METTERS, KING-METTERS, PULLMAN AND WALTON SERVICE OPERATION MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Supply Cha 658.7/ MET/ 18959. Items available for reference: Main Library: Not For Loan (1)Collection, call number: 658.7/ Met/ 19009.

9.
DRIVING LOYALTY: TURNING EVERY CUSTOMER AND EMPLOYEE INTO A RAVING FAN FOR YOUR BRAND KAZANJIAN, KIRK by
Publication details: NEW YORK CROWN BUSINESS 2013
Availability: Items available for loan: Main Library (1)Collection, call number: CONSUMER B 658.8343/ KAZ/ 21954.

10.
CUSTOMER SERVICE AND CUSTOMER RETENTION IN GHANA'S BANKING SECTOR : THE CASE OF SG SSB BANK (SOCIETE GENERALE, GHANA) DZOGBENUKU, ROBERT K. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEW DELHI MRS. SATYA GILANI ON BEHALF OF ASSOCIATED MANAGEMENT CONSULTANTS (P) LTD., JANUARY 2014
In: GILANI, MEENAKSHI INDIAN JOURNAL OF MARKETING
Availability: Items available for loan: Main Library (1)Collection, call number: VOL.44, NO. 1/5552018CSD.

11.
Instant repeat business : Instant success real results right now by Series: Instant success series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw Hill 2007
Availability: Items available for loan: Library Annexe (3)Collection, call number: 658.812/ Sug/ 25253, ... Items available for reference: Library Annexe: Not for loan (1)Collection, call number: 658.812/ Sug/ 25254.

12.
Customer Relationship Management Cunningham, Michael J. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: United State of America Harvard Business School Press 2002
Availability: Items available for loan: Library Annexe (7)Collection, call number: 658.812/CUN/25810, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: CUSTOMER R 658.812/CUN/28094.

13.
Exceptional Customer Service Going Beyond Your Good Service To Exceed The Customers Expectation by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Viva Books Private Ltd. 2009
Availability: Items available for reference: Library Annexe: Not for loan (1)Collection, call number: 658.812/FOR/11126175.

14.
How to turn customer service into customer sales. attracting new customers training and motivating staff turning complaints into orders Bernard Katz by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Jaico Publishing House 2002
Availability: Items available for loan: Library Annexe (4)Collection, call number: CUSTOMER R 658.812 /Kat/ 27808, ... Not available: Library Annexe: In transit (1).

15.
Exceptional customer service : going beyond your good service to exceed the customer's expectation Lisa Ford,David McNair and Bill Perry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Viva Books Private Ltd. 2009
Availability: Items available for loan: Library Annexe (9)Collection, call number: CUSTOMER R 658.812/ For/McN/ 28742, ...

16.
Raving Fans A Revolutionary Approach To Customer Service Blanchard, Ken by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York William Morrow and Company 1993
Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.812/BLA/BOW/29277.

17.
Implement Customer Service Standards Griffith, Sandra by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Excel Books 2012
Availability: Items available for loan: Library Annexe (1)Collection, call number: 658.812/GRI/29587.

18.
WESTJET: EXCELLENCE IN CUSTOMER SERVICE SINGH, GEETAA by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI DECEMBER 2015
In: MURTHY, E N CASE FOLIO
Availability: Items available for loan: Main Library (1)Collection, call number: VOL. 15, NO.4/5555199CSD1.

19.
Customer service in airline industry Amitabha Ghose and Ishita Mukherjee by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hydrabad ICFAI 2008
Availability: Items available for loan: Main Library (1)Collection, call number: CUSTOMER R 658.812/ Gho/Muk/ 30638.

20.
Customer Service In Airline Industry by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: HYDERABAD ICFAI 2008
Availability: No items available.

21.
ABC's of relationship selling through service by
Edition: 12
Publication details: Chennai McGraw-Hill Education (India) Private Ltd 2013
Availability: Items available for loan: Main Library (4)Collection, call number: 658.85/Fur, ... Items available for reference: Main Library: Not for loan (1)Collection, call number: 658.85/Fur.

22.
A study on customer service audity of banks in Mumbai by
Edition: MF-15-16 2015-2018
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai IES's Management College and Research Centre April 2017
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Project Report -Finance MFM/2015-2018/4442224.

23.
A study of measuring customer service at cafe coffee day, Mumbai by
Edition: PG-15-68 2015-2017
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mumbai IES's Management College and Research Centre April 2016
Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Summer pro Sum-1094/PG-HR/2015-2017/6661094.

24.
No cover image available
Brand Prestige and the Mediating Role of Word of Mouth in the Fast Food Industry by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: BANIK, ARINDAM GLOBAL BUSINESS REVIEW
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 19, No 6/ 5559802JA7.

25.
No cover image available
Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: DEBORAH E. RUPP JOURNAL OF MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 45, Issue 5/ 55510586JA14.

26.
Managing Change: A Case of National Bank by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: GILANI, MEENAKSHI PRABANDHAN
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 12, No 9/55510913CSD4.

27.
No cover image available
Evaluation of Supply Chain Activities in Indian SMEs: A Fuzzy AHP Approach. by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: MURTHY, E N SUPPLY CHAIN MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 16, No 3/ 55511069JA3.

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