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	1.	COMPETING IN SERVICE ECONOMY:HOW TO CREAT A COMPETITIVE ADVANTAGE THROUGH SERVICES DEVELOPMENT by GUSTAFSON ANDERS .;JOHNSON MICHAEL D Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW JERSEY JOHN WILY AND SONS PVT LTD 2003 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GUS / 7421. Place hold Log in to add tags Add to cart (remove)
	2.	25 REPRODUCIBLE ACTIVITIES FOR CUSTOMER SERVICE EXCELLENCE: by GARBER PETER R Material type: Text; Format: print ; Literary form: Not fiction Publication details: AMHERST "HRD PRESS, INC." 2005 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / GAR / 12133. Place hold Log in to add tags Add to cart (remove)
	3.	Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson and Michael D Johnson by Gustafsson, Anders Johnson, Michael D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wiley India Pvt Ltd. 2006 Availability: Items available for loan: Library Annexe (5)Collection, call number: CUSTOMER R 658.812/ Guf/Joh/ 25714, ... Place hold Log in to add tags Add to cart (remove)
	4.	Customer Relationship Management : Buttle, Francis concepts and tools by Buttle, Francis Maklan, Stan Edition: 3 Publication details: London Routledge, cop. 2015 Availability: Items available for loan: Main Library (1)Collection, call number: 658.812/But/Mak/31460. Place hold Log in to add tags Add to cart (remove)

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