IES Management College And Research Centre

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1.
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Developing a Scale to Assure Service Quality to Suppliers Working with Indian Small and Medium Manufacturing Enterprises by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: MURTHY, E N OPERATIONs MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 17, No 1/ 5558562JA1.

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2.
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Service Quality Models: A Critical Analysis About Their Relevance to Supply Chains of Small-Medium Manufacturing Units. by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: MURTHY, E N SUPPLY CHAIN MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 15, No 1/ 5558689JA1.

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3.
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An Assessment of the Mediating Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty. by
Material type: Text Text; Format: print ; Literary form: Not fiction
In: MURTHY, E N MARKETING MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 18, No 3 /55510923JA1.

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4.
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Succession Planning in a Family Owned Hotel Business by Series: Prabhandhan : Indian Journal of Managemen ; Vol 12 (12)
Material type: Text Text; Format: print ; Literary form: Not fiction
In: GILANI, MEENAKSHI PRABANDHAN
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 12, No 12/ 55511301JA2.

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5.
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An Empirical Study of Service Quality Dimensions and Passenger Satisfaction for BRTS in the City of Rajkot. by Series: IUP Journal of Supply Chain Management ; XVI (3)
Material type: Text Text; Format: print ; Literary form: Not fiction
In: MURTHY, E N SUPPLY CHAIN MANAGEMENT
Availability: Items available for loan: Main Library (1)Collection, call number: Vol 16, No 3/ 55511069JA1.

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