Table of Content1.Introduction to Business Process Design.
2.Process Management and Process Oriented Improvement Programs.
3.A Simulation Based Methodology for Designing Business Processes.
4.Basic Tools for Process Design.
5.Managing Process Flows.
6.Introduction to Queuing and Simulation.
7.Introduction to Extend.
8.Modeling and Simulating Business Processes.
9.Input and Output Data Analysis.
10.Optimizing Business Process Performance.
11.Process Benchmarking with Data Envelopment Analysis

This book covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package