Contents

Preface (v)

1. Introduction 1

• The Concept of Supply Chain Management • Evolution of Supply Chain Management • Definition of Supply Chain • Elements of the Supply Chain • Types of Supply Chain • Importance of Supply Chain Management • Activities of Supply Chain Management • Functions and Contributions of Supply Chain Management • Components of Supply Chain Management Integration • Features and Process Integration of Supply Chain Management • Supply Chain Effectiveness and Indian Infrastructure • Summary • Questions • Case Study

2. Logistics Management 30

• Logistics Industry Snap Shot • Logistics as Part of SCM • Logistics Sub-system • Warehouse Management Systems • Warehouse Control System • Inbound and Outbound Logistics • Logistics Outsourcing • Business Logistics • Production Logistics • Summary • Questions • Case Study

3. Logistics Network Configuration 53

• The Supply Chain Network • Network Design Decisions • Design Consideration • Logistics and Facility Costs in Logistics Network Configuration • The Supply Chain Model • Data and a Network Model • Model and Data Validation • Solution Techniques • Key Features of a Network Configuration DSS • Summary • Questions • Case Study

4. Purchasing and Vendor Management 67

• Purchasing • Function of Purchasing Department • Vendor Management • Vendor Evaluation • Vendor Rating • Vendor Managed Inventory • Benefits of Holding Inventories • Single Vendor Concept • Summary • Questions • Case Study

5. Inventory Management and Inventory Control 93

• Meaning and Definition of Inventory • Management of Inventories • Objectives of Inventory Management • Inventory Control • Inventories Control Techniques • Perpetual Inventory System • Factors Influences the Level of each Component of Inventory • Control and Review • Risk Pooling • The Square Root Law (SRL) of Inventory • Centralised Versus the Decentralised System • Supply Chain Inventory • Summary • Questions • Case Study

6. Supply Chain Integration: The Value of Information 125

• Information and Supply Chain Integration • The Bullwhip Effect • Effective Forecasts and Supply Chain Integration • Collaborative Supply Chains and Information Integration • Supply Chain Systems and Information Integration • Summary • Questions • Case Study

7. Supply Chain Integration: Strategic Partnering 144

• Strategic Partnering • Supply Chain Partnership Models • Summary • Questions

8. Supply Chain: Simulation Games 153

• The Beer Game • Playing the Beer Game • The Risk Pooling Game • Summary • Questions • Case Study

9. International Issues in Supply Chain Management 161

• Globalisation and SCM Issues • International Supply Chain - Risks and Advantages • Risks in International Supply Chain • Risk Management Strategies • Risk Management Framework • Issues in International Supply Chain Management • Logistics Infrastructure: Regional Issues • Summary • Questions • Case Study

10. Product Design and Supply Chain Management 172

• Matching the Supply Chain to the Product • Design for Logistics • Mass Customisation and Supply Chains • Supply Chain Issues and the Push-Pull Boundary • Summary • Question • Case Study

11. Customer Value and Supply Chain Management 185

• The Concept of Value • Customer Value Dimensions • Customer Value Measures • Customer Based Measures • Brand Equity and Brand Value • Value-added Services (VAS) • Value-Based Pricing • Revenue Management • Supply Chain Performance Measures • Information Technology and Customer Value • Decision Support Systems • Summary • Questions • Case Study

12. Contemporary Issues in Supply Chain Management 209

• Process • People • Technology • Role of Information Technology in Supply Chain Management • IT-Enabled Supply Chain Management in Logistics • CRM and SCM • CRM and SCM Software • Implementing a Sustainable Supply Chain • Summary • Questions • Case Study

13. E–Business and Supply Chain Management 224

• E-Business • Impact of E-Commerce on Supply Chain Management • Facilitating Supply Chain Management with E-Business • Managerial Challenges of Implementing E-Business • Advantages and Disadvantages of E-Business • Summary • Questions • Case study

14. Measuring Performance in Supply Chain 237

• Start with Strategy • Conduct Iterative Planning • Organise Resources and Inputs, and Direct Action • Measurement and Control • The Problems with Measures • Accomplishments and Gaps in the Literature • Managerial Implications • Benchmarking Supply Chain Management • Global Supply Chain Management • Future Challenges in Supply Chain Management • Sharing Risks in Inter-organisational Relationships • The "Greening" of the Supply Chain • Design for Supply Chain Management • Intelligent Information Systems • When Things Go Wrong • Summary • Questions • Case Study

15. Supply Chain Integration: Distribution Strategies 269

• Transportation and Distribution • Centralised versus Decentralised Control • Distribution Strategies • Central Versus Local Facilities • Push Versus Pull Systems • Summary • Questions • Case Study

16. Green Supply Chain Management 284

• Introduction • Benefits of Green Supply Chain Management • Green Supply Chain Practices • Applications of Green SCM

Bibliography 293

Index 299

This book “Supply Chain Management” presents a comprehensive view of various aspects of supply chain management. This book has been divided into sixteen chapters. An attempt has been made to present the concepts for students in simplistic manner. Authors have been inspired to author this book to fulfill the needs of student community at large. Supply chain management is gaining significance day by day in our country. There is a lack of skilled and knowledgeable manpower in the logistics and supply chain sector. Realizing the needs of the industry, universities have started offering specialized MBA Program in Logistics and Supply Chain Management. This book has been designed keeping in mind the course curriculum of supply chain management offered to the students in various B-Schools. The six key drivers of Supply Chain Management viz. Facility, Inventory, Transportation, Information, Sourcing and Pricing and their interplay have been described well to appreciate all operational aspects of SCM.