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The Role of Occupational Emotional Labor Requirements on the Surface Acting--Job Satisfaction Relationship

By: Material type: TextTextDescription: 722-741Subject(s): LOC classification:
  • 5555748JA7
Contents:
In this study we employ two distinct lenss of emotional labor-EL as occupational requirements and EL as intrapsychic processes of surface acting-and examine their relationship with job satisfaction. In a large, occupationally diverse sample,results indicate that occupational EL requirements are positively related to job satisfaction,whereas surface acting is negatively related to job satisfaction. Additionally, occupational EL requirements have a cross-level moderation effect on the relationship of surface acting with job satisfaction is excerbated at high levels of surface acting. Overall,this study enriches current research findings by incorporating the role of the occupational context, and provides insights into alternative evaluations of EL
In: DEBORAH E. RUPP JOURNAL OF MANAGEMENT In: DEBORAH E. RUPP JOURNAL OF MANAGEMENT
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Holdings
Item type Current library Call number Vol info Status Notes Date due Barcode Item holds
Journal Article Journal Article Main Library Vol 42, Issue 3/5555748JA7 (Browse shelf(Opens below)) Available 5555748JA7
Journals and Periodicals Journals and Periodicals Main Library On Display JOURNAL/MGT/Vol 42, Issue 3/5555748 (Browse shelf(Opens below)) Vol 42, Issue 3 (10/05/2016) Not for loan March, 2016 5555748
Total holds: 0

In this study we employ two distinct lenss of emotional labor-EL as occupational requirements and EL as intrapsychic processes of surface acting-and examine their relationship with job satisfaction. In a large, occupationally diverse sample,results indicate that occupational EL requirements are positively related to job satisfaction,whereas surface acting is negatively related to job satisfaction. Additionally, occupational EL requirements have a cross-level moderation effect on the relationship of surface acting with job satisfaction is excerbated at high levels of surface acting. Overall,this study enriches current research findings by incorporating the role of the occupational context, and provides insights into alternative evaluations of EL

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