IES Management College And Research Centre

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1.
Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson and Michael D Johnson by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India Pvt Ltd. 2006
Availability: Items available for loan: Library Annexe (5)Collection, call number: CUSTOMER R 658.812/ Guf/Joh/ 25714, ...

2.
Improving Customer Satisfaction Loyalty And Profit An Integrated Measurements And Management System Johnson, Michael D. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Wiley India Pvt Ltd. 2006
Availability: Items available for loan: Library Annexe (8)Collection, call number: 658.812/JOH/GUS/27256, ... Items available for reference: Library Annexe: Not For Loan (1)Collection, call number: 658.812/JOH/GUS/27255.

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