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	1.	No cover image available Achieving competitive superiority through service excellence and customer centric technologies by K. J. Somaiya Institute of Management Studies and Research 9th SIMRGlobal Marketing Conference Mumbai 6-January-2015 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai K. J. Somaiya Institute of Management Studies and Research 2014 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: RM-280. Log in to add tags Add to cart (remove)
	2.	No cover image available Horizon : K. J. Somaiya Institute of Management Studies and Research by K. J. Somaiya Institute of Management Studies and Research Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mumbai K. J. Somaiya Institute of Management Studies and Research 2013 Availability: Items available for reference: Main Library: Not For Loan (1)Collection, call number: Journals a COM-379. Log in to add tags Add to cart (remove)

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