IES Management College And Research Centre

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1.
MANAGING QUALITY CUSTOMER SERVICE: by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: NEWDELHI VIVA BOOKS PRIVATE LTD 2005
Availability: Items available for loan: Main Library (1)Collection, call number: 658.812 / MAR / 12578.

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2.
QUALITY CUSTOMER SERVICE by Series: VIVA-CRISP FIFTY-MINUTE SERIES KNOW HOW RIGHT NOW
Edition: 5
Publication details: NEW DELHI VIVA BOOKS 2011
Availability: Items available for loan: Main Library (1)Collection, call number: Text Book 658.812/ MAR/ 17332.

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3.
FORGIVENESS IS POWER: A USER'S GUIDE TO WHY AND HOW TO FORGIVE WILLIAM FERGUS MARTING, by
Publication details: NEW DELHI WIDE CANVAS - AN IMPRINT OF VIKAS PUBLISHING HOUSE PVT. LTD., 2014
Availability: Items available for loan: Main Library (1)Collection, call number: PERSONALIT 158.1/ MAR/ 22844.

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