IES Management College And Research Centre

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AI in Marketing: Literature Review on Focus Areas and Issues

By: Material type: TextTextPublication details: New Delhi Publishing India Group January 2023Description: 17-28ISSN:
  • 2455-0132
Subject(s): In: Prakash A., Antony K. Bijoy The effect of shopbots on consumer purchase behaviour in digital market, Bengaluru, IndiaSummary: This research identifies the current state of research on the role of Artificial Intelligence (AI) in marketing. Here we adopted a systematic literature review of 140 papers published in peer-reviewed journals. Timeline analysis was conducted on the paper abstracts. The study revealed a recent interest in the focus area, key journals and associated themes. The key themes included consumer research, advertisement and digital customer, future of online services, chatbots, results-based frameworks, humans and technologies, social use, management process and sales. The five-issue areas were identified to be industry standards for data mining, preparing marketers to understand AI, uncertain effects of AI in marketing, preparing customers to experience AI and safety and privacy concerns.
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Holdings
Item type Current library Call number Vol info Status Date due Barcode Item holds
Journals and Periodicals Journals and Periodicals Main Library INT/JOU/MAR/55513885JA2 (Browse shelf(Opens below)) INT/JOU/MAR Not for loan 55513885JA2
Journals and Periodicals Journals and Periodicals Main Library INT/JOU/MAR/55513885JA1 (Browse shelf(Opens below)) INT/JOU/MAR/ Not for loan 55513885JA1
Total holds: 0

This research identifies the current state of research on the role of Artificial Intelligence (AI) in marketing. Here we adopted a systematic literature review of 140 papers published in peer-reviewed journals. Timeline analysis was conducted on the paper abstracts. The study revealed a recent interest in the focus area, key journals and associated themes. The key themes included consumer research, advertisement and digital customer, future of online services, chatbots, results-based frameworks, humans and technologies, social use, management process and sales. The five-issue areas were identified to be industry standards for data mining, preparing marketers to understand AI, uncertain effects of AI in marketing, preparing customers to experience AI and safety and privacy concerns.

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