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	1.	SEVICES MARKETING: by ZEITHAML VALARIE A BITNER MARRY JO Edition: EIGHTH IND Material type: Text; Format: print ; Literary form: Not fiction Publication details: NEW DELHI TATA MC-GRAW HILL PUBLISHING COMPANY LTD 2003 Availability: Items available for loan: Main Library (1)Collection, call number: 658.8 / BIT / 4154. Place hold Log in to add tags Add to cart (remove)
	2.	SERVICES MARKETING : INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM by ZEITHAML VALARIE A. AND BITNER MARY JO. AND GREMLER DWAYNE D. AND PANDIT AJAY Edition: 5 Publication details: NEW DELHI TATA MCGRAW HILL EDUCATION PRIVATE LIMITED 2011 Availability: Items available for loan: Library Annexe -2 (6th Floor) (4)Collection, call number: Text Book 658 (SER)/ ZEI/ BIT/ 15768, ... Main Library (3)Collection, call number: Text Book 658.89 (SER)/ ZEI/BIT/ 15769, ... Place hold Log in to add tags Add to cart (remove)
	3.	Services marketing: integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay Pandit by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 6 Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Mcgraw-Hill Education India Private Ltd 2013 Availability: Items available for loan: Main Library (6)Collection, call number: 658.8 (SER)/Zei/Bit//30831, ... Lists: Recent Additions to the Library-September-16. Place hold Log in to add tags Add to cart (remove)

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