| 000 | 00589nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 110309s9999 xx 000 0 und d | ||
| 020 | _a0333-93409-1 | ||
| 082 |
_b2924 _a658.562 |
||
| 100 | _aRAGHAVACHARI M;RAMANI V K; | ||
| 245 | _aDELIVERING SERVICE QUALITY:MANAGERIAL CHALLENGES FOR THE 21ST CENTURY | ||
| 260 |
_bMACMILLAN INDIA LTD _aNEWDELHI _c2000 |
||
| 300 | _a651 | ||
| 530 | _a1 | ||
| 653 | _aQUALITY MANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c13455 _d13455 |
||
| 952 |
_w2011-03-11 _p1112924 _r2011-07-02 _40 _00 _b1 _10 _o658.562 / RAG / 2924 _d2005-01-24 _70 _g995.00 _yBK _a1 |
||