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100 | _aCOHEN DAN S;KOTTER JOHN P; | ||
245 | _aTHE HEART OF CHANGE:REAL-LIFE STORIES OF HOW PEOPLE CHANGE THEIR ORGANIZATIONS | ||
260 |
_bHARVARD BUSINESS SCHOOL PRESS _aMASSACHUSETTS _c2002 |
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300 | _a190 | ||
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