000 00636nam a2200169Ia 4500
008 110309s9999 xx 000 0 und d
020 _a81-203-1809-9
082 _b4836
_a658.812
100 _aBOE THOMAS;GOSNEY JOHN;
245 _aCUSTOMER RELATION MANAGEMENT ESSENTIALS:
260 _bPRENTICE-HALL OF INDIA PVT LTD
_aNEW DELHI
_c2003
300 _a234
530 _a200
653 _a"CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION"
942 _cBK
999 _c15365
_d15365
952 _w2011-03-11
_p1114836
_r2011-07-02
_40
_eAPNA BOOK SUPPLIERS
_00
_b1
_10
_o658.812 / BOE / 4836
_d2006-03-28
_70
_g195.00
_yBK
_a1