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008 | 110309s9999 xx 000 0 und d | ||
020 | _a81-203-1809-9 | ||
082 |
_b4836 _a658.812 |
||
100 | _aBOE THOMAS;GOSNEY JOHN; | ||
245 | _aCUSTOMER RELATION MANAGEMENT ESSENTIALS: | ||
260 |
_bPRENTICE-HALL OF INDIA PVT LTD _aNEW DELHI _c2003 |
||
300 | _a234 | ||
530 | _a200 | ||
653 | _a"CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION" | ||
942 | _cBK | ||
999 |
_c15365 _d15365 |
||
952 |
_w2011-03-11 _p1114836 _r2011-07-02 _40 _eAPNA BOOK SUPPLIERS _00 _b1 _10 _o658.812 / BOE / 4836 _d2006-03-28 _70 _g195.00 _yBK _a1 |