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_b5933 _a658.812 |
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| 100 | _aGRIFFITHS ANDREW; | ||
| 245 | _a101 WAYS TO REALLY SATISFY YOUR CUSTOMER:HOW TO KEEP YOUR CUSTOMERS AND ATTRACT NEW ONES | ||
| 260 |
_bALLWIN AND UNWIN ASIAN REPRINT _aAUSTRALIA _c2006 |
||
| 300 | _a217 | ||
| 530 | _a397 | ||
| 653 | _a"CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION" | ||
| 942 | _cBK | ||
| 999 |
_c16462 _d16462 |
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| 952 |
_w2011-03-11 _p1115933 _r2011-07-02 _40 _eAPNA BOOK SUPPLIERS _00 _b1 _10 _o658.812 / GRI / 5933 _d2007-01-12 _70 _g250.00 _yBK _a1 |
||