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_b6258 _a658.514 |
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| 100 | _aSMITH F RALPH; | ||
| 245 | _aBUSINESS PROCESS AND BALANCE SCORECARD:USING PROCESS AS STRATEGIC DRIVER | ||
| 260 |
_bJOHN WILY AND SONS PVT LTD _aNEW JERSEY _c2007 |
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| 300 | _a227 | ||
| 530 | _a452 | ||
| 653 | _a"WORK FLOW MANAGEMENT, BENCHMARKING" | ||
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