| 000 | 00495nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 110309s9999 xx 000 0 und d | ||
| 020 | _a81-314-0474-9 | ||
| 082 | _a658.812 | ||
| 245 | _aCRM IMPLEMENTATION:A STRATEGIC APPROACH | ||
| 260 |
_bICFAI UNIVERSITY PRESS _aHYDERABAD _c2006 |
||
| 300 | _a251 | ||
| 530 | _a520 | ||
| 653 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
| 653 | _aCONSUMER SATISFACTION" | ||
| 653 | _aDRM | ||
| 700 |
_aKAUSHIK KAUSHIK MUKHARJEE; _99540 |
||
| 942 |
_cBK _2ddc |
||
| 999 |
_c17245 _d17245 |
||