| 000 | 00602nam a2200169Ia 4500 | ||
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| 008 | 110309s9999 xx 000 0 und d | ||
| 020 | _a81-7554-108-3 | ||
| 082 |
_b7471 _a658.812 |
||
| 100 | _aFOSTER TIMOMTHY RV; | ||
| 245 | _aHOW TO BE BETTER AT CUSTOMER CARE: | ||
| 260 |
_bKOGAN PAGE INDIA _aNEWDELHI _c2005 |
||
| 300 | _a168 | ||
| 530 | _a654 | ||
| 653 | _a"CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION" | ||
| 942 | _cBK | ||
| 999 |
_c18000 _d18000 |
||
| 952 |
_w2011-03-11 _p1117471 _r2011-07-02 _40 _eBOOK PLAZA _00 _b1 _10 _o658.812 / FOS / 7471 _d2007-07-28 _70 _g135.00 _yBK _a1 |
||