| 000 | 00660nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 110309s9999 xx 000 0 und d | ||
| 020 | _a978-81-88661-61-9 | ||
| 082 |
_b8134 _a658.812 |
||
| 100 | _aKAUFMAN RON; | ||
| 245 | _aUP YOUR SERVICES:STRATEGIES AND ACTION STEPS TO DELIGHT YOUR CUSTOMERS NOW | ||
| 260 |
_bEAST - WEST PRESS PVT LTD _aNEW DELHI _c2007 |
||
| 300 | _a298 | ||
| 530 | _a768 | ||
| 653 | _a"CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION" | ||
| 942 | _cBK | ||
| 999 |
_c18663 _d18663 |
||
| 952 |
_w2011-03-11 _p1118134 _r2011-07-02 _40 _eHORIZON THE BOOK SHOP _00 _b1 _10 _o658.812 / KAU / 8134 _d2007-10-22 _70 _g295.00 _yBK _a1 |
||