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020 _a81-7649-612-X
082 _b8721
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100 _aFRIEDMAN NANCY;
245 _a"CUSTOMER SERVICE NIGHTMARES:10 TALES OF THE WORST EXPERINCES POSSIBLE , AND HOW THEY COULD HAVE BEEN FIXED"
260 _bVIVA BOOKS PRIVATE LTD
_aNEWDELHI
_c2004
300 _a149
530 _a857
653 _a"CUSTOMER RELATIONSHIP MANAGEMENT,CRM,"
942 _cBK
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952 _w2011-03-11
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_eBOOK PLAZA
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_d2008-01-16
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