000 00557nam a2200181Ia 4500
003 OSt
005 20140320183744.0
008 110309s9999 xx 000 0 und d
020 _a81-315-0327-5
082 _b9189
_a658.8(SER)
100 _aHOFFMAN DOUGLAS K;JOHNSON EG;
_912721
245 _a"SERVICES MARKETING:OPERATIONS, MANAGEMENT AND STRATEGY"
260 _bTHOMSON SOUTH-WESTERN
_aSINGAPORE
_c2006
300 _a588
530 _a920
653 _a"MARKETING MANAGEMENT,SERVICE MARKETING,SERVICES MANAGEMENT,SERVICES MARKETING"
942 _cBK
_2ddc
999 _c19718
_d19718