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020 _a81-7992-442-4
082 _b9550
_a658
100 _aFEINBERG, RICHARD, RUYTER, KO DE, BENNINGTON, LYNNE
_9549
245 _aCASES IN CALL CENTER MANAGEMENT:GREAT IDEAS TH AT WORK
260 _bJAICO PUBLICATIONS
_aMUMBAI
_c2007
300 _a356
530 _a976
653 _aCALL CENTRE MANAGEMENT
942 _cCS
_2ddc
952 _w2011-03-11
_p1119550
_r2011-07-02
_40
_eASHOKA BOOK HOUSE
_00
_b1
_10
_o658/FEI/RUY/BEN/9550
_d2008-04-30
_8Case Study
_71
_cREF
_2ddc
_g350.00
_yCS
_a1
999 _c20079
_d20079