| 000 | 00617nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 110309s9999 xx 000 0 und d | ||
| 020 | _a978-0-7611-4524-0 | ||
| 082 |
_b9776 _a658.812 |
||
| 100 | _aKAPLAN STEVE; | ||
| 245 | _aBAG THE ELEPHANT:HOW TO WIN KEEP BIG CUSTOMERS | ||
| 260 |
_bWORKMAN PUBLISHING _aNEW YORK _c2008 |
||
| 300 | _a188 | ||
| 530 | _a1009 | ||
| 653 | _a"CUSTOMER RELATIONSHIP MANAGEMENT,CRM, CONSUMER SATISFACTION" | ||
| 942 | _cBK | ||
| 999 |
_c20305 _d20305 |
||
| 952 |
_w2011-03-11 _p1119776 _r2011-07-02 _40 _eBOOKS WORLD _00 _b1 _10 _o658.812 / KAP / 9776 _d2008-06-17 _70 _g590.00 _yBK _a1 |
||