000 | 00537nam a2200181Ia 4500 | ||
---|---|---|---|
003 | OSt | ||
005 | 20151008145721.0 | ||
008 | 110309s9999 xx 000 0 und d | ||
020 | _a0-07-058209-2 | ||
082 |
_b10773 _a658.812 |
||
100 |
_aCLAUS MOLLER;JANELLE BARLOW; _919216 |
||
245 | _aA COMPLAINT IS A GIFT: USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL: | ||
260 |
_bTATA MC-GRAW HILL PUBLISHING COMPANY LTD _aNEW DELHI _c2003 |
||
300 | _a222 | ||
530 | _a129 | ||
653 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
942 |
_cBK _2ddc |
||
999 |
_c21302 _d21302 |