000 | 00666nam a2200169Ia 4500 | ||
---|---|---|---|
008 | 110309s9999 xx 000 0 und d | ||
020 | _a978-0385-52272-4 | ||
082 |
_b11313 _a658.812 |
||
100 | _a"BHANOT, T,;" | ||
245 | _a"SATISFIED CUSTOMERS TELL THREE FRIENDS,ANGRY CUSTOMERS TELL 3000:RUNNING A BUSINESS IN TODAY'S CONSUMER-DRIVEN WORLD" | ||
260 |
_bDOUBLEDAY _aU S A _c2008 |
||
300 | _a193 | ||
530 | _a168 | ||
653 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
942 | _cBK | ||
999 |
_c21843 _d21843 |
||
952 |
_w2011-03-11 _p11111313 _r2011-07-02 _40 _eDOLPHIN PUBLICATIONS PVT LTD _00 _b1 _10 _o658.812 / BHA / 11313 _d2009-02-23 _70 _g960.00 _yBK _a1 |