000 00666nam a2200169Ia 4500
008 110309s9999 xx 000 0 und d
020 _a978-0385-52272-4
082 _b11313
_a658.812
100 _a"BHANOT, T,;"
245 _a"SATISFIED CUSTOMERS TELL THREE FRIENDS,ANGRY CUSTOMERS TELL 3000:RUNNING A BUSINESS IN TODAY'S CONSUMER-DRIVEN WORLD"
260 _bDOUBLEDAY
_aU S A
_c2008
300 _a193
530 _a168
653 _aCUSTOMER RELATIONSHIP MANAGEMENT
942 _cBK
999 _c21843
_d21843
952 _w2011-03-11
_p11111313
_r2011-07-02
_40
_eDOLPHIN PUBLICATIONS PVT LTD
_00
_b1
_10
_o658.812 / BHA / 11313
_d2009-02-23
_70
_g960.00
_yBK
_a1