| 000 | 00638nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 110309s9999 xx 000 0 und d | ||
| 020 | _a978-0-07-148622-4 | ||
| 082 |
_b12805 _a658.812 |
||
| 100 | _aFOURNIES FERDINAND F; | ||
| 245 | _aWHY CUSTOMERS DON`T DO WHAT THEY`RE SUPPOSED TO DO...AND WHAT TODO ABOUT IT: | ||
| 260 |
_bMCGRAW-HILL _aNEW YORK _c2007 |
||
| 300 | _a218 | ||
| 530 | _aC\6362 | ||
| 653 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c23336 _d23336 |
||
| 952 |
_w2011-03-11 _p11112805 _r2011-07-02 _40 _eCONTINENTAL BOOK SUPPLIER _00 _b1 _10 _o658.812 / FOU / 12805 _d2009-09-30 _70 _g866.14 _yBK _a1 |
||