| 000 | 00633nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 110309s9999 xx 000 0 und d | ||
| 020 | _a978-0-7494-5997-0 | ||
| 082 |
_b14283 _a658.812 |
||
| 100 | _aWELLINGTON PAT; | ||
| 245 | _aEFFECTIVE CUSTOMER CARE: | ||
| 260 |
_bKOGAN PAGE INDIA PVT LTD _aNEWDELHI _c2010 |
||
| 300 | _a130 | ||
| 530 | _a99 | ||
| 653 | _a"CUSTOMER RELATIONSHIP MANAGEMENT,,CUSTOMER SERVICES ,CUSTOMER SATISFACTION" | ||
| 942 | _cBK | ||
| 999 |
_c24814 _d24814 |
||
| 952 |
_w2011-03-11 _p11114283 _r2011-07-02 _40 _eNAVAKAR BOOK DISTRIBUTERS _00 _b1 _10 _o658.812 / WEL / 14283 _d2010-06-22 _70 _g160.00 _yBK _a1 |
||