| 000 | 00679nam a2200169Ia 4500 | ||
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| 008 | 110309s9999 xx 000 0 und d | ||
| 020 | _a978-0-07-070252-3 | ||
| 082 |
_b14324 _a658.812 |
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| 100 | _aGREENBERG PAUL; | ||
| 245 | _a"CRM AT THE SPEED OF LIGHT:SOCIAL CRM STRATEGIES, TOOLS, AND TECHNIQUES FOR ENGAGING YOUR CUSTOMERS" | ||
| 260 |
_bTATA MC-GRAW HILL PUBLISHING COMPANY LTD _aNEW DELHI _c2010 |
||
| 300 | _a662 | ||
| 530 | _a220 | ||
| 653 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
| 942 | _cBK | ||
| 999 |
_c24855 _d24855 |
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| 952 |
_w2011-03-11 _p11114324 _r2011-07-02 _40 _eVAKRATUNDA BOOK HOUSE _00 _b1 _10 _o658.812 / GRE / 14324 _d2010-06-28 _70 _g495.00 _yBK _a1 |
||