000 | 00484nam a2200181Ia 4500 | ||
---|---|---|---|
003 | OSt | ||
005 | 20140320180820.0 | ||
008 | 110312s9999 xx 000 0 und d | ||
082 |
_b15118 _a 658.8(SER) |
||
100 |
_aBARON STEVE ,HARRIS KIM ,HILTON TONI _912705 |
||
245 | _aSERVICES MARKETING | ||
250 | _a3 | ||
260 |
_bPALGRAVE MACMILLAN _aNEW YORK _c2009 |
||
300 |
_a358 _bPAPER |
||
530 | _a10562 / 02/03/2011 | ||
653 | _aSERVICE MARKETING MANAGEMENT | ||
942 |
_cBK _2ddc |
||
999 |
_c25649 _d25649 |