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100 _aFITZSIMMONS JAMES A ,FITZSIMMONS MONA J
245 _aSERVICE MANAGEMENT
250 _a5
260 _bTATA MC-GRAW HILL PUBLISHING COMPANY LTD
_aNEW DELHI
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300 _a605
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530 _a10573 / 02/11/2011
653 _aSERVICE MANAGEMENT
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_dNEW DELHI THE MCGRAWHILL
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