| 000 | 00580 a2200181 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20160603110328.0 | ||
| 008 | 110909t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a978-1-84317-296-3 | ||
| 082 |
_a658.812 _b16373 |
||
| 100 |
_aRAVENSCROFF, TERRT _9883 |
||
| 245 |
_aDEAR CUSTOMER SERVICES: _bletters from the world's most troublesome shopper |
||
| 260 |
_bMICHAEL, O'MARA BOOKS LIMITED _c2008 _aLONDON |
||
| 300 |
_a208 P., _bPAPER |
||
| 530 |
_aC-7931/ 30-AUGUST-11 _bCONTINENTAL BOOK SUPPLIERS |
||
| 653 | _aCUNSUMER RELATIONSHIP MANAGEMENT | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c26784 _d26784 |
||