000			00951 a2200241 4500
003			OSt
005			20140423160726.0
008			111019t xxu||||| |||| 00| 0 eng d
020			_a978-0-07-061566-3
082			_a658
100			_aFITZSIMMONS, JAMES A. _91291
245			_aSERVICE MANAGEMENT: _bOPERATIONS, STRATEGY, AND INFORMATION TECHNOLOGY
250			_a5
260			_bTATA MCGRAW-HILL PUBLISHING COMPANY _c2006 _aNEW DELHI
300			_aXI, 605 P. _bPAPER _eCD
530			_a11089/ 18-OCTOBER-11 _bBOOK BASE
653			_aSERVICE MANAGEMENT
700			_aFITZSIMMONS, MONA J. _91292
942			_cBK _2ddc
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773	0		_032333 _938264 _aFITZSIMMONS _b5TH _dNEW DELHI TATA MCGRAW HILL _o333545 _tSERVICE MANAGEMENT _w _x _z
773	0		_032334 _938265 _aFITZSIMMONS _b5TH _dNEW DELHI TATA MCGRAW HILL _o333546 _tSERVICE MANAGEMENT _w _x _z
999			_c27053 _d27053