000
00300 a2200097 4500
020
_a
978-0-470-63770-8
260
_b
JOHN WILEY AND SONS, INC
_c
2011
942
_c
BK
245
_a
THE ULTIMATE ONLINE CUSTOMER SERVICE GUIDE : HOW TO CONNECT EITH YOUR CUSTOMERS TO SELL MORE !
100
_a
COLLIER; MARSHA
999
_c
27169
_d
27169