| 000 | 00565 a2200181 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20120119141334.0 | ||
| 008 | 120119t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a978-0-470-42347-9 | ||
| 082 |
_a658.812 _b16908 |
||
| 100 |
_aPEPPERS, DON _92165 |
||
| 245 | _aMANAGING CUSTOMER RELATIONSHIP : A STRATEGIC FRAMEWORK | ||
| 260 |
_bJOHN WILEY AND SONS LTD. PUBLICATION _c2011 _aONTARIO |
||
| 300 |
_aXV, 512 P. _bHARD |
||
| 530 |
_aCRB/ 4698/ 6-JANUARY-12 _bBooks World Enterprises |
||
| 653 | _aCUSTOMER RELATIONSHIP MANAGEMENT | ||
| 942 |
_cREF _2ddc |
||
| 999 |
_c27172 _d27172 |
||